Manager/shift supervisor, good with fast pace environments

Gabrielle Nicole Ayala

*** ****** ***** ****, ************, Texas, 75326 940-***-**** ****.*******@*****.*** Objective

Recent high school graduate with strong academic, athletic performance, discipline and excellent communication skills. Currently seeking a position whereby I can continue learning, add value and gain real-life, hands-on experience. I am a “go getter”, quick learner, dependable, committed, trustworthy and can be relied upon to stay focused and perform to the best of my ability. During my high school career, I was a starting member of the Tioga LADY BULLDOGS Varsity Volleyball Team which instills leadership, teamwork, discipline and the ability to listen to direction. Experience

UPTOWN CHEAPSKATE FRISCO – SHIFT SUPERVISOR SEPTEMBER 2023 – PRESENT Frisco, Texas 972-***-****

● Promoted to Supervisor and Key Holder shortly upon being hired.

● Trusted to close and lock up the store at night and open the store the next business day.

● Performed all tasks surrounding evaluation and making offers to customers for “high end” clothing brought into the store for resale.

● Provides leadership support and help run the store when managers are away.

● Understand the store sales plan and company sales goals to help drive sales by increasing key performance indicators.

● Performed all tasks surrounding evaluation and making offers to customers for “high end” clothing brought into the store for resale.

● Covers the sales floor zone and ensures that assigned areas are up to visual standards.

● demonstrate excellent customer service abilities, organizational acumen, and a thorough understanding of the needs of the business.

● Promotes and monitors quality customer service by acting as a positive role model.

● Oversee all sales and support staff, providing guidance, training, direction, and motivation to achieve sales and operational goals.

● Act as the point person for any customer issues, and if needed, escalate the issue to management.

● Participate in achieving and exceeding store sales goals.

● Monitor customer traffic and staff availability to adjust scheduling and assign staffing breaks.

● Assist Sales Associates in the cash verification process, and processing voids, refunds, discounts, and end-of-shift procedures,

● Perform a daily recap to management detailing any and all incidents, accomplishments, and relevant sales figures.

● Maintain a clean and well-stocked selling floor presentation with consistent housekeeping duties.

● Secure company assets by following Asset Protection policies and procedures.

● Assist the store owner with any tasks and store needs assigned. LIFEGUARD/MONITOR BEARFOOT LIFEGUARDING MAY 2020 – AUGUST 2023 Dallas, Texas 940-***-****

● Responsible for assisting other lifeguards while on the facility deck.

● Provides rotation times for lifeguards.

● Plan daily maintenance & cleaning tasks.

● Responsible for monitoring the pool activity and ensuring patron safety.

● Maintains pool cleanliness.

● Respond to emergency situations at the facilities.

● Ensure that Patrons are entering the facility with the appropriate credentials set in place by each community

● Uphold Bearfoot professionalism, standards and core values.

● Maintaining daily paperwork and safety bins.

● On-site customer service.

Education

TIOGA HIGH SCHOOL JUNE 2023 TIOGA, TEXAS

HIGH SCHOOL GRADUATE 940-***-****

High School graduate. Was a member of the High School Varsity Volleyball Team and played for several season on several Select Club Volleyball teams. As a member of the high school volleyball Varsity Club I was a team captain and also earned and was voted in as “All District Team” member. I was also a key player that earned the schools it’s first ever playoff run deep into the district playoffs. I also assisted my head coach with team tasks, leading workout drills. In addition, I was was assigned Head Coach of the Junior High Volleyball program off season drills and training activities. Successfully maintained my grades and graduated.

Skills & Abilities

● Good listener, quick learner, work well with others

● Excellent people/communication skills

● Team leader and a team player

● Willingness to adapt to new technologies and programs.

● Take pride in always doing my best.

● Ability to multi-task in a fast-paced work environment

● Frequently required to stand, walk, stoop, kneel, crouch or crawl

● Must be flexible to work irregular hours including weekends and holidays Activities and Honors

● 2020 American Red Cross Lifeguarding, First Aid, CPR/AED & Oxygen certification

● 2007-2023 - Played high level select baseball for various team's in the Dallas-Fort Worth Metroplex. Page 2

● 2021-2023 – Starting Varsity Tioga Lady Bulldogs Team Captain and Labero.

● 2021-2023 – Mentored Tioga Jr. High School Volleyball program players. Assisted with Headcoach duties for training and in-game play for the younger players and future High School program players.

● 2022 - Named Team All District Volleyball player. Page 3

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