Customer Service Representative

Location:

Killeen, TX

Posted:

March 05, 2025

Contact this candidate

Resume:

Marvin Green

Killeen, TX *****

****.*****@*****.***

512-***-****

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Work Experience

Ledcor

Ledcor-Pflugerville, TX

October 2023 to October 2024

Answer incoming calls, prioritize them by urgency, and record important information Send vehicles, crews, or other field units to the appropriate locations using a radio, phone, or computer monitor the status and route of field units, and provide them with information about traffic, orders, obstacles, and requirements

develop daily dispatch plans and modify them as conditions change maintain scheduled and unscheduled service while minimizing overtime costs information, such as customer orders, service requests, and emergency alerts use mapping software to locate the best routes

enter data into computer systems and maintain logs and records of calls, activities, and other information Customer Service Representative

ROAD VANTAGE-Austin, TX

May 2022 to June 2023

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

· Answered customer telephone calls promptly to avoid on-hold wait times.

· Offered advice and assistance to customers, paying attention to special needs or wants.

· Assisted customers with setting appointments, special order requests, and arranging merchandise pick- up.

· Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

· Cultivated customer loyalty, promoted repeat business and improved sales.

· Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Customer Disputes Operations Clerk

Faneuil, Inc-San Francisco, CA

November 2020 to January 2022

· Inspected property and physical damage belonging to clients.

· Analyzed complex information from different sources of income, property and financial institutions.

· Examined and prepared claim liability reports.

· Calculated benefits and payments,

· Negotiated settlements with claimants.

· Provided clerical support to company employees by copying, faxing and filing documents.

· Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

· Responded to inquiries from callers seeking information.

· Received and routed business correspondence to correct departments and staff members.

· Drafted professional memos, letters and marketing copy to support business objectives and growth.

· Handled client correspondence and tracked records to foster office efficiency.

· Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Caregiver

Cedar Ridge Alzheimer's Special Care Center-Austin, TX May 2020 to October 2020

· Assisted with dressing guidance, grooming, meal preparation and medication reminders.

· Assisted clients with daily living needs to maintain self-esteem and general wellness.

· Built strong relationships with clients to deliver emotional support and companionship.

· Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

· Transported individuals to events and activities, medical appointments and shopping trips.

· Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

· Recognized and reported abnormalities or changes in patients' health status to case manager.

· Conferred with supervisor to discuss patient condition and medical care.

· Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Customer Service Representative

Accenture-Austin, TX

April 2016 to June 2020

Accurately entering data into company systems and databases Updating and maintaining existing data

Ensuring data is accurate and complete

Maintaining and organizing paper and digital files Assisting with generating reports from data

Education

Bachelor of Arts in Health And Communication

San Francisco State University - San Francisco, CA June 2017 to June 2017

Skills

• Assisting Dispatch

• Records Verification

• Customer Support Needs Assessment

• Assisting Dispatch

• Records Management Software

• Accounting Support

• Records Management Software

• Accounting Support

• Customer Support Needs Assessment

• Government Policy

• Clerical Support

• Workflow Processes

• Microsoft Office

• Government Policy

• Office Supplies and Inventory

• Records Verification

• Email Correspondence

• Critical Thinking

• Invoice Preparation