Customer Service Digital Media

ANA SUAREZ

SUMMARY

Dedicated and adaptable professional with over five years of customer service experience and a background in digital media & design. A fast learner who quickly identifies and closes knowledge gaps to add value to any team. Skilled in problem-solving, communication, and handling diverse tasks efficiently. Eager to apply creativity and strong work ethic in a dynamic role with opportunities for growth. WORK EXPERIENCE

EDUCATION

University of Kentucky School of Arts & Visual Studies Bachelor of Science - Digital Media & Design

Relevant Coursework: Graphic Design, Illustration, Digital art, Photography & Video GPA: 3.8

Aug 2022 - Sept 2025

Chipotle Lexington, KY

Kitchen Leader Certified Trainer

Nov 2021 - Nov 2024

SKILLS & INTERESTS

Computer: Google Suite, Adobe Creative Suite (Illustrator, Photoshop), Microsoft Office, Procreate Skills: Creative and Analytical skills, Leadership skills, Interpersonal Communication, Customer service Interests: Drawing & Painting, Photography & Video, Digital Marketing, Film production, Acting Frederick Douglass High School

Technology Academy

Computer Programming

Aug 2018 - May 2022

Lexington, KY *****-*@*******.*** 859-***-****

• Processed customer orders and handled cash transactions.

• Resolved customer complaints to ensure satisfaction.

• Packaged food for online orders with attention to accuracy and presentation.

• Assisted in food preparation and ensured adherence to safety standards.

• Maintained kitchen cleanliness and organized dish areas.

• Trained and mentored employees to improve performance.

• Performed routine cleaning of kitchen and dining areas. Rudy Manzon State Farm Lexington, KY

Insurance Producer Sales

Oct 2024 - Jan 2025

Contact and engage potential clients, assess their needs, and recommend suitable insurance policies. Guide clients through the entire process, from lead generation to policy issuance, ensuring a seamless experience.

Build and maintain long-term relationships to support client retention and satisfaction. Negotiate and process insurance policies while ensuring compliance with company and industry standards.

Monitor client accounts, track policy requirements, and provide proactive support. Address client inquiries, resolve complaints, and deliver exceptional customer service. Collaborate with underwriting and claims departments to facilitate efficient policy management. LICENSES

Commonwealth of Kentucky Residence Agent

Property, Casualty, & Life Insurance License

DOI: 1371970

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