Customer Service Data Entry

CAREER OBJECTIVE

I am a dedicated professional with a proven track record of meeting deadlines and delivering high-quality results in both collaborative and independent settings. Known for my reliability, punctuality, and strong work ethic, I am committed to continuous growth and excellence. I am eager to further enhance my skill set and am open to relocation opportunities to contribute effectively to dynamic teams.

List of Qualifications

Computer Networking Customer Service

Microsoft Office Data Analytics

Sales Case Management

Desktop Support Data Entry

Administrative Support Attention to Detail

PROFESSIONAL EXPERIENCE

Inland Respite, Inc. – San Jacinto, CA

Special Needs Care Specialist August 2024 – Present

Offers individualized care by assessing and addressing clients' specific needs by designing and executing customized care plans that enhance daily living skills and overall quality of life.

Assists clients with personal care, mobility, and daily activities while promoting self-reliance and independence.

Employs specialized techniques to manage behavioral challenges and provide manner.

Works closely with families, caregivers, and multidisciplinary teams( including healthcare professionals, educators, and therapists) to ensure cohesive and comprehensive care.

Monitors client progress and maintains a safe environment, quickly addressing any health or safety concerns as they arise.

Keeps accurate records of care plans, progress nots, and any incidents, ensuring compliance with regulatory standards and organizational policies.

Acts as an advocate for clients ensuring their rights and needs are respected and met, and facilitating access to additional services as needed.

MTM Management – Las Vegas, NV

Customer Care Representative November 2022 – April 2024

Delivered prompt, courteous, and effective support across all customer interactions, ensuring that every communication reflects the company’s commitment to excellence.

Continuously identified opportunities to refine and enhance operational procedures, contributing to the development and implementation of innovative strategies that improve customer satisfaction and streamline workflows.

Utilized strong analytical skills to diagnose and resolve complex customer issues. Employed a systematic approach to troubleshooting, ensuring that each challenge was addressed comprehensively and effectively.

Managed customer interactions using a variety of contact center software platforms, ensuring a seamless and consistent experience across phone, email, chat, and other channels.

Quickly assessed and resolved technical or process-related problems, guiding customers through solutions while maintaining a high level of professionalism and empathy.

Worked closely with team members and cross-functional departments to share best practices, resolve escalated issues, and drive collective success in meeting customer service goals.

Ijility, LLC – Las Vegas, NV

Warehouse Associate May 2022 – October 2022

Responsible for efficiently managing inventory through the use of RF scanners.

Ensured labels were accurate.

Assembled kits.

Performed picking along with picking tasks to support daily warehouse operations.

Precise Opinion – Las Vegas, NV

Call Center Agent August 2021 – May 2022

Provided exceptional customer service to meet customers’ needs.

Performed accurate data entry to support operational efficiency.

Responsibilities included but were not limited to handling customer inquiries, resolving issues, and maintaining detailed records of interactions in a dynamic call center environment.

Gallagher – Las Vegas, NV

Health Insurance Advisor April 2020 – August 2021

Served as a dedicated advocate for patients by guiding them through insurance benefits, processing claims, and providing expert advice on healthcare options.

Ensured patients received the support and information necessary to navigate complex healthcare systems effectively.

Certifications and Licenses

Medical Coding

RHIA

AHIMA

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