Start Date Human Resources

Signed by Quinada Sumter ***************@*****.*** February 2, 2023 6:19:07 PM UTC

65.188.37.124

February 2, 2023

Quinada Sumter,

Dear Quinada Sumter,

Welcome to Teleperformance! On behalf of TPUSA, Inc. (“Teleperformance” or the “Company”), I would like to express our excitement in having you join us in the position of Representative, working from Hopkins SC. This document serves as your formal offer of employment and supersedes any and all previous offers. Please review the terms and conditions below and contact Ashley Sturman with any questions. Compensation:

You will be paid USD $14.00 per hour during training and USD $14.00/Hr. per hour upon the completion of training as you move into production. Your wages will be payable twice monthly in accordance with the Company’s standard payroll practices and policies and will be subject to applicable taxes and withholdings as required or permitted by law

(including insurance premiums for benefits, as applicable). All work performed between the 1st of the month and the 15th of the month will be paid on the 22nd of the month. All work performed between the 16th of the month and end of the month will be paid on the 7th of the following month. Effective Date:

As discussed, your anticipated start date is February 20, 2023 (“Start Date”). Benefits:

Beginning on your Start Date, you will be eligible to accrue paid time off (“PTO”) at the rate specified by the Company’s current PTO policies. On the first day of the month following 60 days of employment (not to exceed 90 days), you will have access to a group health insurance plan, the specific details of which can be obtained from the human resources department based on your individual situation. Enrollment for benefits is required prior to that date. In addition, you will be eligible to participate in Teleperformance’s 401(k) plan on the first day of the quarter following 90 days of employment.

At-Will Employment:

Your employment with Teleperformance will be and at all times shall remain “at-will”. This means your employment may be terminated or you may choose to leave your employment at any time with or without cause, and with or without prior notice. This letter shall not be considered a contract of employment for any specific term, and it does not create an express or implied contract of employment. Nothing in this letter changes the at-will nature of your employment, which can only be changed in writing, signed by the Company’s CEO. Work-at-Home

As a Teleperformance employee, you are required to personally perform your own job duties and you are prohibited from subcontracting with anyone else to perform them. You are expected to perform your job duties in your private residence located at your home address on record with the Company. In the event your home address changes, you must promptly notify you supervisor and update your employment records. Without prior approval from your supervisor and Employee Experience (HR), you may only work from home for the Company while located in the state where you were originally hired to work.

Signed by Quinada Sumter ***************@*****.*** February 2, 2023 6:19:07 PM UTC 65.188.37.124

Offer Contingent on Required Documents and Verification: As a condition of this offer of employment, you will be required to truthfully and accurately complete, sign, and return the following to Teleperformance prior to the Start Date: o Application for Employment

o Acceptance of this Offer Letter

Additionally, this offer of employment is contingent on verification of information included in your application of employment, proof of your legal right to work in the U.S., successful results from applicable background and/or credit screening and drug screening tests, if required, and completion and return of new hire documents. Onboarding Experience:

During your onboarding experience, you will have a dedicated CARE team that will support your onboarding needs related to the following components:

o Class Information

o Equipment

o Tech Check

o General questions/needs

Please reach out to out to our CARE team with any questions/concerns. This team can be reached via the following methods:

o Email: ********@******************.***

o Chat Room: CARE Team Chat Room

o Phone: 1-800-***-****

You can expect a phone call from our CARE team, when you see this come across your caller ID, “TPUSA Inc, Salt Lake City, UT”, we promise – it’s safe, please pick up! Schedule:

Although subject to change at Teleperformance’s discretion based on operational needs and other considerations, your training, nesting, and production schedules will be as follows: Sc

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Signed by Quinada Sumter ***************@*****.*** February 2, 2023 6:19:07 PM UTC 65.188.37.124

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Consent to Call Monitoring:

I understand and agree that part of my duties will require assisting customers of our clients via telephone and/or chat/email and that these customer assistance interactions will be recorded and/or monitored for quality assurance. Consent to Electronic Signatures:

I understand and agree that I will execute Teleperformance employment-related documents with an electronic signature, as the situation may arise.

I hereby acknowledge that I accept this offer of employment commencing on February 20, 2023. Sincerely,

Norma Center

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