Technical Writer Customer Service

EDUCATION

BA in English; Minor in

Technical Comm

Utah Valley University

Bachelors in Software

Development (In progress)

BYU Idaho (online)

CERTIFICATES

Certificate in Web and

Computer Programming

BYU-Idaho

3 Certificates in API

Technical Writing

Udemy

SKILLS

Proficient in customer service.

Microsoft Word, PowerPoint,

Excel, SharePoint, Jira,

MasterControl, ZenDesk,

Python, JavaScript, SQL,

HTML, CSS.

INTERESTS

Reading a ton! AKA research.

Writing. Watching bad

movies. Playing the cello.

801-***-**** **.*****@*****.*** LinkedIn

ADAM HUMES

Technical Writer

EXPERIENCE

TECHNICAL WRITER

Pharma Resource Group – Remote Feb 2023 – Feb 2025

Reviewed, rewrote, edited, and formatted client documentation including SOPs, WIs, job aids, and forms.

Received and processed critiques from supervisors and clients.

Created quality documentation while adhering to strict standards.

Managed multiple Process Group’s document flow.

TECHNICAL WRITER (Contract)

Thermo Fisher Scientific – Logan, UT April 2021 – Dec 2022

Created, updated, and maintained work instruction documents, form control documents, troubleshooting guides, flowcharts, and process qualification documents for in-house manufacturing processes.

Wrote, edited, and produced help videos.

Prepared and reviewed documentation for proper signature approval. TECHNICAL WRITER (Contract)

Medical Informatics Engineering – Remote Aug 2020 – April 2021

Transferred documentation between platforms.

Created internal infographics.

Wrote, edited, and produced help videos.

Updated and maintained current documentation.

DOCUMENTATION SPECIALIST

Vexcel Imaging (formerly Geomni) – Lehi, UT Apr 2018 – Jul 2020

Created user guides for new customer front-facing software and other customer- facing documentation.

Created technical documents for internal stakeholders and external customers using ZenDesk, Confluence, and JIRA.

Maintained customer portal with updated documentation.

Created automated emails, API’s, white papers, and certification programs.

Maintained all the company’s documentation.

Created custom user guides for specific customers. OPERATIONS LEAD

Utah Valley Convention Center – Provo, UT Jul 2013 – Apr 2018

Oversaw the set-up and take down of all events.

Managed and trained over 10 employees.

Maintained the crew schedule with up-to-date information on all events. ASSISTANT EDITOR

Western Standard Publishing – Orem, UT Oct 2013 – Mar 2014

Built eBooks using in-house software.

Wrote, formatted, and edited author biographies.

Performed quality checks on final products.

Contact this candidate