Service Representative Customer
Resume:
Kirby Johnson
*******.*****@*****.***
*** **** ** ******,** 28098
Objectives:
To secure a position in an organization to expand my learnings, knowledge, and skills.
Education:
Ashbrook High School
2222 S. New Hope Rd. Gastonia, NC 28054
Diploma- Graduated 2010
Experience:
Sitel/Foundever (Remote position)
10/14/2024-Present
Customer Service Representative
Provided customer care and troubleshooting with QBO( Quickbooks online)
CaroMont Heart & Vascular
10/19/2023-08/19/2024
Patient Service Specialist
Answer inbound calls, scheduled patient appointments, outbound calls to inform patient it is time for a visit with the doctor and schedule the appointment.
Sitel/Foundever (Remote position)
02/18/2021- 10/09/2023
Customer service representative
Started off with HelloFresh taking calls and assisting customers with there orders. HelloFresh campaign ended I then switched to STASH.I took phone calls and assisted customers with their issues and let them know I’m here and I care. I got promoted to being a Mentor to our STASH agents. I answered questions any agents had and would take supervisor calls if needed. STASH campaign ended I then went to CashApp Taxes as a Coach Growth Point (Team lead/Supervisor) I had 14 agents that I was responsible for. CashApp Taxes campaign ended and I am now with Texas Utility Help as a Customer Service Representative.
Hillbilly’s BBQ & Steaks
11/19/2019-03/15/2020
Hostess
Greeted customers when walking in the restaurant, sat them at their table, and took their drink order.
Custom Polymers Inc.
09/17/2018-11/14/2019
Data entry
Entered in materials that was received/shipped, as well as checked truck drivers in/out, made packing lists as well as BOL.
CaroMont Regional
05/15/2018-09/12/2018
Dietary
Took the patients Breakfast,Lunch and Dinner menu, as well as passed the trays out to them
Watson Insurance
04/08/2014-11/28/2016
Accounting
Entered in data entry for commercial insurance
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