Product Designer Quality Assurance

MICHAEL C. BAISUCK

Charlotte, NC 408-***-**** ********@*****.*** LinkedIn Design Samples (PDF)

EXECUTIVE PRODUCT DESIGN

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An innovative, entrepreneurial, and results-oriented User Experience professional, passionate about delivering pioneering products and services, continuous improvement, and revenue growth to fintech, IT, healthcare, education, operations & logistics organizations. Expertise spans needs audits, brand vision, research, software development, budgeting, goals and objectives, product prototyping and testing, customer behaviors, operational efficiency, quality assurance, best practices, and presentations. A hands-on specialist who realizes deliverables of complex, concurrent, and multi-national projects to deadlines, budgets, and agreed specifications, with prioritization

and cross-functional collaboration. Fostering robust relationships with internal and external teams, stakeholders, and clients, leveraging

in-depth knowledge and by acting with transparency and integrity at all times. Trains and mentors colleagues within positive working environments, to retain talent and build high-performance teams that drive success in organizations from startups to global enterprises.

Core Competencies

Product and UX Design Design Strategy Design Systems Cross-functional Collaboration User-Centered Research & Design Wire-framing & Prototyping Agile Methodology Stakeholder Engagement SaaS Process Optimization Regulatory, HIPAA & ADA Compliance Startup Scaling Rapid Problem Solving Team Leadership Mentorship & Coaching Software Usability Innovation Management Product Launches Design Thinking Ideation & Brainstorming

Career Highlights

●Spearheaded the design of SaaS products at Wells Fargo, reducing software training times by up to 70% and cutting design costs by over 60%, while enhancing software usability scores by nearly 20% within one year.

●Led a pioneering AI-based project within Wells Fargo’s Commercial Banking sector, expected to reduce credit-processing time by over 90%.

●Recognized for holding 8 U.S. patents across computer design, computing systems, and displays, contributing to cutting-edge innovations in the tech industry.

●Managed multi-national, cross-functional teams across 5 time zones at Persistent Systems, delivering successful UX/UI projects across diverse industries including Healthcare, Fintech, and Telecommunications, consistently meeting deadlines and client expectations.

●Designed and managed multiple award-winning early learning software applications, providing full designs, prototypes, scripts, animations and graphics and voice-over talent. Listed on IMDB.

Leadership Experience

Wells Fargo, Inc. Charlotte, NC 2019 - Present

Vice President & Lead Product Designer

●Orchestrated the development of innovative UX solutions, guiding high-level strategy, research, and design for large-scale system updates and compliance projects, ensuring adherence to design system and accessibility standards.

●Pioneered the introduction of live prototyping, streamlining the product development process and offering stakeholders real-time visibility into the evolving product.

●Strengthened UX consistency and ADA compliance by conceptualizing and implementing a templating system, which was adopted by the UX team to standardize design practices.

●Continuously enhanced design systems and tools, optimizing workflows and driving overall operational efficiency.

●Achieved a 70% reduction in software training times and a 60% decrease in design costs by optimizing processes and implementing streamlined practices for software modernizations.

●Drove a nearly 20% improvement in software usability scores in under one year through comprehensive design initiatives.

●Championed UX efforts for Wells Fargo’s inaugural Gen AI based project within the Commercial Banking sector, advancing the application of innovative technologies in banking and expected to reduce labor on reporting by over 90%.

Persistent Systems, LLC Santa Clara, CA 2015 - 2019

Senior UX Architect

●Spearheaded UX architecture, design, prototyping, and testing, leading a five-person UX design and development team.

●Increased productivity, augmented team cohesion, and enhanced customer experiences, by promoting clear communication, prioritizing workload, and regularly updating multi-disciplinary team, stakeholders, and clients, leveraging in-depth expertise.

●Oversaw the entire lifecycle of IX/UI/VD projects, collaborating with onsite and remote teams, located across multiple time zones, to deliver all assignments to schedules, budgets, and agreed specifications.

●Undertook pre-sale consultations, crafted high-level strategy, conducted design workshops, journey mapping exercises, balanced corporate objectives, set standards, produced information blueprints, and completed usability testing.

●Retained exemplary client satisfaction record, across diverse customer base.

●Achieved successes across multiple verticals, including Healthcare Sciences, Information Technology, Fintech, Telco, and transportation / storage logistics.

Acer Cloud Technologies Sunnyvale, CA 2013 - 2015

Senior UX Designer

●Led the ideation and design of innovative Cloud-based solutions and services, employing screen flows and flowcharts to visualize concepts and define user requirements.

●Collaborated closely with stakeholders in dynamic brainstorming and design-thinking sessions, developing and refining prototypes for new products and services.

●Delivered over a dozen functional Android prototypes, including groundbreaking concepts for video-sharing platforms, location-based messaging systems, and smart device integrations, such as automatic grocery list generation.

●Outpaced other team members in securing approvals for design concepts, advancing ideas from ideation to development.

Samsung Research America San Jose, CA 2011 - 2013

Senior R&D Staff

●Named inventor and contributor to 8 awarded patents, enhancing innovations in computer design, computing systems, and display technologies.

●Crafted detailed illustrations, wireframes, and presentations to communicate new hardware and software concepts for mobile devices, driving product development and innovation.

●Collaborated with cross-functional teams to conceptualize and refine breakthrough mobile technologies, advancing Samsung’s product portfolio.

TiVo, Inc. Alviso, CA 2005 - 2011

UI Prototype Engineer & Simulation Developer

●Developed highly realistic software prototypes for TiVo, enabling comprehensive usability testing and design validation to enhance user experience.

●Collaborated throughout the entire product development lifecycle, from user focus testing to UX/UI design, engineering, and cross-departmental coordination with sales and marketing teams.

●Played a role in refining TiVo’s product offerings, providing insights to improve product functionality and market appeal.

Technical Skills and Certifications

Windows Mac OS Android Figma Axure RP Adobe Creative Suite Microsoft Office Suite Confluence Jira GitHub Balsamiq InVision

SAP Leonardo Design-Led Development (Design Thinking), SAP

Scrum Master Certification (Internal), Persistent Systems, Inc.

Education

Bachelor of Fine Arts Rochester Institute of Technology Rochester, NY

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