Customer Service Support Services

SPRING PETERSON

***********@*****.*** 928-***-**** Florence, AZ 85132

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organizational Skills

Supervision & Leadership

Good Work Ethic

Reliable & Trustworthy

Maintenance & Repair

People Skills

Relationship Building

PPE Use

Friendly, Positive Attitude

Customer Service

Driller's Helper Yellowjacket Drilling - Phoenix, AZ 05/2024 - Current Provided support services such as fueling machines, loading and unloading material. Cleaned tools and equipment before and after each shift to ensure proper functioning of machinery. Assisted driller in setting up and operating drilling rigs, hoists, and other related equipment. Repaired minor damages on drilling machines while ensuring safety regulations were followed. Crane Operator CMC Rebar - Queen Creek, AZ 01/2024 - 05/2024 Operated cranes to lift, move and place materials in designated areas. Maintained crane operations logs and records of maintenance activities. Performed daily inspections of all crane components prior to use. Monitored loads for stability during lifting operations. Server Barros Pizza - Case Gradne, AZ 05/2023 - 01/2024 Provided excellent customer service to ensure satisfaction. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Prepared drinks according to standard recipes.

Took orders from customers accurately and in a timely manner. Mine Operator Freeport-McMoRan Copper & Gold - Safford, AZ 12/2017 - 04/2023 Selected and attached drill bits and drill rods to add extra rods as hole depths increase. Inspected equipment for safety and functionality and completed regular maintenance. Observed pressure gauge and moved throttles and levers to control speed of rotary tables and regulate pressure of tools at bottoms of boreholes.

Managed rig move and drilling operations.

Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents. Bar Manager JD'S Grill House - Thatcher, AZ 01/2012 - 12/2017 Supervised daily operations by establishing procedures and monitoring team performance. Maintained detailed inventory of bar supplies and stocked work areas. Summary

Skills

Experience

Completed thorough opening, closing and shift change functions to maintain operational standards each day. Resolved escalated customer complaints to maximize satisfaction and loyalty. Restocked beer and liquor regularly and after special events. Monitored cash intake to reduce discrepancies.

Poured wine, beer and cocktails for patrons.

Monitored patron alcohol consumption to encourage safety. Created signature beverages to increase revenue and patron loyalty. Manager Ces Electric - Safford, AZ 03/2011 - 08/2013 Managed inventory tracking and physical inventory counts to minimize loss. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Logged deliveries and pickups and quickly loaded and unloaded deliveries. Strengthened customer relationships with prompt and professional service. Built rapport with local store owners and key customers to promote repeat business. Server Super Wok - Safford, AZ 04/1998 - 06/2009 Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products. Greeted customers, answered questions and recommended specials to increase profits. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems. Cleaned tables and chairs to prepare dining area for next customers. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements. Safford High School Safford, AZ 06/2002

High School Diploma

Education and Training

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