Customer Service General Manager
Resume:
David Draughon
The Colony, TX *****
**************@*****.***
Dedicated professional with a proven track record in customer service and construction sales. Adept at building lasting client relationships and exceeding sales targets through effective communication and problem-solving. Demonstrated expertise in navigating the intersection of customer satisfaction and successful sales outcomes.
Authorized to work in the US for any employer
Work Experience
Assistant General Manager
LA Fitness (Esporta Fitness/Fitness International) - Coppell, TX January 2024 to Present
Director of memberships.
Maintenance Manager
the Puttery - The Colony, TX
November 2021 to Present
- Efficiently manage facilities maintenance, ensuring optimal functionality and cleanliness.
- Oversee a team of maintenance staff, delegating tasks and coordinating schedules.
- Implement cost-saving measures and conduct regular equipment inspections. Bartender
Truck Yard - The Colony, TX
March 2019 to April 2022
- Provide excellent customer service, catering to diverse clientele in a high-volume bar setting.
- Skillfully prepare and serve beverages while ensuring a positive customer experience.
- Maintain inventory and handle cash transactions accurately. Bar Manager
Stans - The Colony, TX
February 2016 to June 2019
Maintain bar and train staff
Bartender
Tipsy alchemist - Dallas, TX
October 2016 to August 2017
High volume bar / craft cocktail
Assistant General Manager (AGM)
PHO HOUSE DALLAS - Dallas, TX
January 2014 to February 2016
- Successfully trained and supervised staff, ensuring seamless restaurant and bar operations.
- Managed inventory, vendor relationships, and ensured high-quality customer service. Electrician Apprentice
FISK ELECTRIC - Dallas, TX
January 2011 to April 2014
- Assisted in electrical installations, repairs, and maintenance projects.
- Gained hands-on experience in electrical systems, troubleshooting, and blueprint reading. Education
Bachelor's degree in Business
Lee College - Baytown, TX
January 2015 to Present
Skills
• Maintenance (6 years)
• Handyman experience
• Mechanical knowledge
• Heavy equipment operation
• Landscape maintenance
• Electrical Experience
• Plumbing
• Carpentry
• Drywall
• Tractor-Trailer
• Equipment Repair
• Construction
• Remodeling
• Fabrication
• Snow Plowing
• Commercial Driving
• Low Voltage
• Freight Experience
• Mechanic Experience
• Lawn Care
• Delivery Driver Experience
• Loader Operation
• Employee relations
• Supervising Experience
• Facilities Management
• English
• Expert Assessments:
• Food service: Customer situations
• Proficient
• Bartending
• Proficient
• Work style: Reliability
• Proficient
• Mechanical knowledge
• Proficient
• Sales skills
• Proficient
• Retail customer service
• Proficient
• Food safety
• Proficient
• Delivery driver
• Proficient
• Basic maintenance and repair
• Proficient
• Customer service
• Sales
• Blueprint Reading
• B2B sales (6 years)
• Interpersonal communication
• Customer service
• Load & unload
• Carpentry
• Supervising experience
• Analysis skills
• Leadership
• Mentoring
• Budgeting
• Business development
• Sales
• Heavy lifting
• Retail sales
• Dealership experience
• Construction
• Programmable logic controllers
• Driving
• Territory management
• Bartending
• Blueprint reading
• Team management
• Conflict management
• CRM software
• Account management
• Warehouse management
• Inside sales
• Hotel experience
• Marketing
• B2B sales
• Manufacturing
• Freight
• Tractor-trailer
• Outside sales
• Upselling
• Microsoft Office
• English
• Negotiation
• Cooking
• Computer skills
• Construction painting
• Microsoft Excel
• Plumbing
• Craft beer experience
• Time management
• Serving
• HR sourcing
• Management
• Sales management
• HVAC
• Quick service & fast food restaurant
• Cocktail experience
• Lead generation
• Restaurant experience
• Driving
• Delivery driver experience
• Cocktail experience
• Restaurant experience
• Wine knowledge
• Serving
• Craft beer experience
• Management
• Budgeting
Certifications and Licenses
Driver's License
Food Handler Certification
TABC Certification
Contact this candidate