Customer Service Cold Calling

Jackson Dushime

( * Bodell Ave Providence RI,****9) *********@*****.*** (401) 543 - 2711

Summary:

● Professional with experience in Customer Service experience skilled in cold calling and customer satisfaction

● Skilled in Microsoft Office Word, Excel, PowerPoint, and Outlook.

● Serves customers by providing product and service information and resolving product and service problems.

● Attracts potential customers by answering product and service questions and suggesting information about other products and services.

● Opens customer accounts by recording account information and Maintains customer records by updating account information.

● Responsible for resolving basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name, and address updates for card holders

(customers) of 1-2 assigned company clients.

● Customer Service Representatives or designated departments for further investigation and resolution.

Skills:

● Cold Calling

● Customer records

● Cash register.

● Product information

● Resolve customer issues

● Customer accounts Opening.

● Customer service

Experience:

Global Payments, Remote - customer service representative Oct 20, 2020 - Aug 10, 2024

● Resolves basic or tier 1 payment and account-related requests to include but not limited to card activations, payments, name, and address updates for cardholders (customers) of 1-2 assigned company clients.

● Provides standardized or scripted responses using basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.

● Enters required data into client-provided systems and databases.

● Determines basic reasons for customer issues using a client-provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced.

● Customer Service Representatives or designated departments for further investigation and resolution.

● Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number.

● Clients and an understanding of association guidelines and compliance by frequently referring to online manuals.

● Specific client training is required to resolve cardholder inquiries. Smartgeensolar - 33 Broad St, Providence, RI 02903 - Field Marketing Representative Summer of 2020 - Summer 2022

● Door-to-door sales/marketing.

● Demonstrated how the product works to customers.

● Answered any general questions.

● Provided quotes.

Lowe's Home Improvement, 247 Garfield Ave, Cranston, RI 02920- Customer Service

● Serves customers by providing information and resolution of product and service problems.

● Attract potential customers by answering product and service questions and suggesting information about other products and services.

● Opens customer accounts by recording account information.

● Provide a positive customer experience with fair, friendly, and courteous service.

● Registers sales on a cash register by scanning items, itemizing, and totaling customer’s purchases

● Process returns transactions.

Education

August 2016 - June 2020

Dr. Jorge Alvarez High School - Providence, RI, US,

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