Virtual Assistant Service Representative

Queenie Kiamco Managbanag

091********

************@*****.***

Luyang, Carmen, Cebu 6005

Objective

Dedicated and personable individual with a strong passion for helping others. Skilled in handling customer inquiries, resolving concerns efficiently, and providing a positive experience. Aiming to bring exceptional communication and organizational skills to contribute to the company’s success and ensure customer satisfaction.

Education

Experience

Carmen Central Elementary School

Grade 1 – Grade 6

2009 – 2015

Carmen National High School

Grade 7 – Grade 10

2015 – 2019

Colegio de San Antonio De Padua – La Salle supervised school

Grade 11 – Grade 12

Humanities and Social Sciences

2019 - 2021

Pharmacy Assistant

Everyday Pharmacy

August 2020 – April 2021

• Assisting customers with inquiries about over-the-counter medications and healthcare products.

• Processing transactions at the cash register.

• Referring customers to the pharmacist for more complex or prescription-related questions.

Customer Service Representative

Teleperformance IT Park

Keurig Dr Pepper

October 19, 2021 – January 17, 2025

• Helping customers troubleshoot issues with their Keurig machines, such as technical malfunctions or operational problems.

• Providing information about Keurig products, including brewing systems, pods, and accessories.

• Assisting customers with placing, tracking, and modifying orders for Keurig products.

• Determining whether a machine needs repair or replacement and guiding customers through the warranty process.

Skills

• Strong verbal and written communication.

• Active listening to understand and address customer needs.

• Clear and professional tone when interacting with customers.

• Ability to analyze customer issues and provide effective solutions.

• Empathy and patience when dealing with upset or frustrated customers.

• Building rapport and maintaining positive customer relationships.

Contact this candidate