Customer Service User Experience

CorDale Snell

***************@*****.*** 334-***-**** DOTHAN, AL

SUMMARY

Seeking Telecommunications Admin role with 14 years of diverse experience in customer service, software navigation, and process improvement. Proven ability to deliver professional guidance, manage inventory, and resolve technical issues, enhancing user experience and operational efficiency. Strong skills in attention to detail and multitasking, contributing to effective communication and problem-solving. WORK EXPERIENCE

Calvary Baptist Church Dothan, AL

Daycare Teacher Nov 2021 - Present

• Facilitate educational activities for preschoolers, promoting an integrated approach to learning and play.

• Provide healthy meals and snacks to enhance child nutrition and support overall health.

• Engage with parents to discuss children's behavioral development, encouraging cooperative strategies for growth. Contract Xchange Virtual

Product Expert Jan 2020 - May 2021

• Provided expert guidance on software navigation, ensuring accurate and efficient completion of Income Tax Returns.

• Assisted with software downloads and installations, contributing to enhanced user experience and customer satisfaction.

• Addressed and resolved service and e-commerce issues, improving the functionality and accessibility of the online platform.

Dollar General Dothan, AL

Stocker Aug 2020 - Nov 2020

• Managed inventory through systematic unloading and accurate organization of merchandise, enhancing operational efficiency.

• Improved customer satisfaction by promptly addressing inquiries and maintaining a clean, orderly store environment.

Murphy USA Dothan, AL

Shift Team Leader Aug 2019 - Oct 2019

• Managed and guided a team to consistently deliver high-quality customer service while ensuring adherence to company policies and procedures.

• Oversaw inventory control and financial operations to maintain accuracy and efficiency. Vantage Sourcing

Benefits Coordinator Oct 2017 - Dec 2017

• Administered employee benefits programs and ensured compliance with relevant regulations, contributing to improved organizational efficiency.

• Enhanced workforce satisfaction through effective communication and management of benefits-related inquiries and issues.

Best Buy Dothan, AL

Sales Associate Apr 2016 - Jul 2016

• Delivered tailored customer service and informed product recommendations, contributing to a measurable increase in client satisfaction metrics.

• Fostered a positive purchase environment, enhancing overall customer experience. Publix Enterprise, AL

Deli Clerk Apr 2014 - Sep 2015

• Managed specialized customer orders and provided product samples and recommendations, enhancing customer satisfaction and experience.

• Maintained presentation of display cases and upheld strict sanitation standards, ensuring a safe and visually appealing shopping environment.

Dollar Tree Dothan, AL

Customer Service Associate Aug 2013 - Feb 2014

• Delivered exceptional customer service by assisting patrons with inquiries, processing transactions efficiently, and maintaining a clean and organized store environment to enhance the overall shopping experience. Express Rentals Dothan, AL

Account Manager Jan 1996 - Nov 2002

• Implemented process improvements to enhance operational efficiencies and streamline workflows.

• Managed and resolved customer complaints, ensuring timely escalation and resolution of issues.

• Collaborated with warehouse team to improve order fulfillment processes and address defective product issues. West Cooperation Dothan, AL

Customer Service Representative Oct 1998 - Feb 2001

• Ensured timely and professional responses to customer inquiries via phone and email, fostering positive relations and encouraging repeat business.

• Facilitated customer transactions, including order placements and returns, while maintaining comprehensive product knowledge to adeptly address service requests. EDUCATION

Columbia Southern University

Business Administration, Business Administration

Orange Beach, AL

Aug 2012

SKILLS

Attention to Detail • Multitasking • Problem-Solving • Communication Skills • Technical Support • Troubleshooting

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