Strategic Support Associate

Hirah Abbasi

517-***-**** ************@*****.***

Western Governors University, Salt Lake Education City, UT Oct. 2024-Apr. 2025 Bachelor of Science Business Administration, Marketing Wayne State University, Detroit, MI

Bachelor Degree Candidate Aug. 2023-May. 2024

Henry Ford Community College, Dearborn, MI Aug. 2022 - May. 2023 Strategic Jackson Intern Congresswoman Legal Okemos ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● intern for Data Provide Mitigate Attend Handle Process Process Conducted Assisted Supported Attended Drafted Partook Conducted Answered Drafted Sat Managed National Legal Support Congresswoman in Entry on seminars Group and communications legal third-financial business in risk with client meetings Haley case Life and the constituency research legal process Associate by correspondence party constituent administrative PLLC files directed Insurance calls Stevens’ processing research for operations disbursements and designee and incoming professional Haley phone events created outreach Office services transactions support Stevens’ forms staff address calls cases development for for Office changes annuities adhering new May. clients May Sep. 2023 to 2024- 2023 documented - August. - Present Nov. 2023 2023 policies Medical Troy ● ● ● Medical Briefed Sat Maintained receptionist in on P.cases C. court and with trials managed fellow front interns desk Mar. 2023-May 2023

● Greet patients in the facility and over the phone

● Assist Doctors, Nurses and Patients

● Schedule appointments and lunches

● Perform clerical and administrative tasks

● Prepare medical files

● Maintain and keep patient information confidential

● Maintain medical supplies and equipment

● Contact patients with outstanding balances

● Manage cash register

Front Desk Associate May 2021 - June 2022

Court One Athletic Club, Lansing & Okemos, MI

● Greet members and provide quality customer service

● Answer phone calls and customer questions

● Schedule club amenities

● Clean courts, pool, hot tub, and locker rooms

● Manage cash register

Volunteer Patient Escort Sept. 2017 - July 2018

Sparrow Hospital, Lansing, MI

● Coordinated with all age groups to make sure tasks were completed in a timely manner

● Sustained appropriate communication with peers while maintaining top attendance to accumulate 100+ service hours

● Adapted various communicating styles to meet needs of individuals from 5 to 85 years old

● Followed directions and completed tasks in timely manner while staying considerate to public and peers

Awards & Scholarships

● Zieglar Award Scholarship Sept. 2020 - Present

Extracurriculars

Mason’s Helping Hands, Founder Oct. 2016 - May 2018 Volleyball, Team Member Oct. 2016 - May 2018

Student Senate, Member Oct. 2016 - May 2020

Tennis, Team Member Mar. 2018 - Mar. 2020

Skills

● Excellent customer service ● Strong judgment and decision-making ability

3

● Child care

● Infant care

● CPR certified

● Time management

● Cross-functional collaboration

● Legal drafting

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