Technical Support Desktop

Motivated and results-driven computer sciences graduate seeking a position where skills can be utilized to produce results. Offering a strong foundation in organizational skills, technical support with computers, familiarity with hands on repairs of electronics, store maintenance, and account-based inquiries, with a proven ability to also teach and lead others to a comman goal. Leadership / Management

Live Chat / Phone Support

Maintenance / Organization

Research / Resource Management

Problem Solving / Conflict Resolution

Point of Sale / Cash Management

Case Logging / Accounts

Technical / Desktop Support

Computer Hardware / Software

Afni, Inc

Road America

Web Sales Consultant

Roadside Assistance Coordinator

Using a web-based portal, educated on current running promotions and handled upgrades and account management where needed. Probed for information to identify and recommend device or accessory to best fit their needs. During employment, spent some time as a floor walker that would assist new hires. Used company priority software to ticket issues with self-checkout lanes for various clients through phone calls. Followed on screen prompts and scripts during customer interactions when applicable. Would remote into the machine when applicable to diagnose the issue and set up for a technician to service if needed. Kelly Connect

Associates of Computer Sciences and Technology Video Game Enthusiast High School Diploma

Movies and TV

Apple Specialist

Majors: General Education

All Major Platforms

Jordan Vocational High School

Various Streaming Platforms

Used a ticketing and case logging system to implement technical support assistance though chat. Used internal company and customer facing resources to educate on issue resolution as well as on how to avoid future issues. During employment, spent a few months doing team lead work in a flex role. Nov 2019 to Oct 2024

Oct 2016 to Nov 2019

Aug 2015 to Apr 2016

SUMMARY & ANALYSIS

706-***-**** · ********@*****.*** ·

1815 24th Street, Phenix City AL 36867

Douglas Morey

PROFESSIONAL EXPERIENCE

EDUCATION & CERTIFICATIONS EXTRACURRICULAR ACTIVITIES KEY COMPETENCIES

Chattahoochee Valley Community College

Majors: Technology Focused Courses

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