Customer Service Representative
Resume:
Ebonee Byerson
Lithonia, GA *****
*********@*****.***
SKILLS PROFILE
● Over 12 years’ experience providing customer service support across multiple industries ● Quick learner with ability to prioritize in a fast-paced, constantly changing environment. ● Proficient using Microsoft Office Tools including Word, Excel, PowerPoint and Outlook. ● Strong oral and written communication skills and excellent interpersonal skills.
EMPLOYMENT HISTORY
Childtime Learning Center 09/2022-12/2024
Team Lead,I opened the building each day got weekly reports printed and rosters done for each class room,daily reports done over ipad,taking payments from parents doing tours for potential families,I also scheduled teachers and classrooms,sometimes cooking for over 150 kids daily,I was also a bus driver taking the kids to school and picking them up from school back to the center,I was the star coordinator over the center where i was over all the fun we had each month customer service and parent engagement was a big must.
Stella Trucking,Stone Mountain GA. 03/2017-08/2021
Working everyday to insure deliveries were made I reported to the warehouse to pick up my load of tiers and I drove a route delivering tiers to dealerships made sure they received the proper paper work for their order and then went back to the warehouse to pick up a second route going to the Ga. South Carolina line.
ALD Hair Salon, GA 07/2012-Present Master Cosmetologist
● Thorough knowledge of hair styles, hair care products and related procedures ● Maintains a consistent relationship with client base in order to ensure return clients ● Emphasizes product benefits and assist clients in the selection of retail products or services for their hair care needs
● Provides services to clients such as shampooing, cutting, styling, coloring and highlighting as desired
Avon, GA 06/2007-8/2012 Customer Service Representative (Call Center Agent)
● Documented all call information according to standard operating procedures ● Proactively answered customer inquiries both telephonically and by email ● Provide customers with product and service information
● Research required information using available resources in order to manage and resolve customer complaints
Atlanta Title Loan, GA 02/2003-04/2007 Customer Service Representative (Call Center Agent)
● Assisted existing customers with account information
● Oversaw client accounts, accounts receivable write-offs and payment reversals ● Initial loan application data entry, management of incoming loan related requests and information, daily servicing of loans, and served as back up for other areas as necessary
EDUCATION
Stephenson High School, Stone Mountain, GA
High School Diploma, May 2000
Georgia Career Institute, Conyers, GA
Master of Cosmetology, May 2007
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