Administrative Assistant Customer Service

Location:

United States

Posted:

March 03, 2025

Contact this candidate

Resume:

ALEX RICHARDSON

**** ******** *****

Belton, Texas 76513

502-***-****

*******@*****.***

PROFESSIONAL SUMMARY

A seasoned and highly skilled Collective Staff Trainer with over 10 years of military experience in supervisory and command & control (C2) operations. Adept at creating, coordinating, and executing training solutions across various echelons, with an emphasis on Army mission command training. Seeking to leverage expertise in Military Decision-Making Process (MDMP), operations planning, and staff training to support GDIT in achieving its training objectives.

EXPERIENCED

Administrative Assistant II

Dynamic Systems Technology Fort Cavazos, TX

April 2024 - Present 40 hrs./week

Supervisor: Andrew Dixon Supervisor Phone 254-***-**** Permission to Contact: Yes

Customer Service- Welcome all visitors as they arrive, providing a positive and professional first impression. This involves maintaining a friendly demeanor, acknowledging each guest promptly, and ensuring they feel valued and respected upon entry. Handle incoming phone calls by answering promptly and courteously. Provide clear and concise information, transferring calls to the appropriate departments or personnel as needed. Ensure that all inquiries are addressed efficiently, and messages are accurately recorded and relayed. Monitor and control access to the premises by screening visitors for appointments and ensuring they have the necessary credentials. Direct visitors to the appropriate offices or meeting rooms, offering guidance and assistance as needed. Maintain security and confidentiality by following established protocols and procedures.

Administrative- Efficiently manage a range of administrative tasks by printing copies, sending faxes, and filing documents. Maintain organized and up-to-date records, ensuring all documents are correctly categorized and easily retrievable. Demonstrate attention to detail and accuracy in all tasks, contributing to the smooth operation of the office environment. Ensure that all administrative processes and practices adhere to applicable regulations, policies, and procedures. Stay informed about relevant updates and changes to regulatory requirements and implement necessary adjustments to maintain compliance. Conduct regular reviews and audits of records and processes to identify and rectify any discrepancies, ensuring the organization's operations align with established standards and guidelines.

Oral Communication- Serve as the primary point of contact for family support services by assisting through front desk interactions, managing information tables, conducting briefings, and offering overviews as needed. Ensure that visitors and callers receive accurate and helpful information, addressing their inquiries and guiding them to the appropriate resources. Collaborate in the creation and execution of training programs aimed at improving personnel administration processes. Focus on enhancing the effectiveness of leadership training and professional development initiatives. Contribute to the design, planning, and delivery of training sessions, ensuring they meet organizational goals and enhance the skills and knowledge of personnel.

Accomplishments:

Successfully managed high call volumes, ensuring that over 95% of inquiries were resolved promptly and accurately.

Improved visitor check-in process by implementing a more efficient screening protocol, reducing wait times by 32%.

Streamlined document management system, reducing file retrieval time by 50%.

Implemented a new filing system that improved record accuracy and organization, increased office efficiency by 40%, reducing retrieval times and minimizing errors.

Successfully ensured compliance with all regulatory policies and procedures, resulting in 100% compliance during audits.

Played a key role in the revising and implementation of training programs, leading to a 15% improvement in personnel administration efficiency.

Team Leader I

Pulau Cooperation Fort Cavazos, TX

December 2023 – January 2024 40 hrs./week

Supervisor: Marcus Hudson Supervisor Phone# 254-***-**** Permission to Contact: Yes

Customer Service- Oversaw the performance of work team employees, providing guidance, support, and feedback to enhance productivity and job satisfaction. Supervised enlisted staff personnel, offering guidance and assistance to ensure their tasks were completed effectively and efficiently.

Administrative- Managed the schedule and daily performance of a specific work team supporting Live Fire rotations, ensuring tasks were completed efficiently and on time. Maintained the readiness and proper establishment of the Division Mission Planning and Readiness Center for each rotation, ensuring smooth operations. Managed data entries into the AWARE Management Information System, ensuring accuracy, timeliness, and completeness to support decision-making. Analyzed employee performance of work orders and the status of repair parts requisitions using the AWARE Management Information System, identifying areas for improvement and ensuring efficient operations. Assisted in the implementation of quality, in support of security, and safety training programs, promoting compliance and enhancing team performance.

Oral Communication- Communicated with work team employees regarding time reporting, training, safety, and disciplinary actions, following guidance from corporate staff and the Site Manager. Ensured that all personnel actions were effectively communicated and understood. Offered advice and insights to the operations officer, facilitating informed decision-making and effective management of team operations.

Accomplishments:

Successfully increased team productivity by 20% through effective supervision and feedback, leading to higher job satisfaction and improved team performance.

Received commendations for enhancing the efficiency and effectiveness of enlisted staff personnel by providing timely guidance and assistance, resulting in a 23% reduction in task completion times.

Streamlined the scheduling process, reducing conflicts and ensuring that all tasks were completed on time, resulting in a 30% improvement in team efficiency.

Consistently maintained the DMPRC in a state of readiness, receiving zero discrepancies during inspections and ensuring smooth operations for each rotation.

Improved data accuracy in the AWARE MIS by implementing stricter data entry protocols, leading to a 25% reduction in errors and more reliable decision-making.

Effectively communicated with work team employees regarding time reporting, training, safety, and disciplinary actions, leading to a 95% compliance rate with corporate guidelines and the Site Manager’s directives.

Division Operations Sergeant Major

US Army Camp Zama

January 2023 – December 2023 40 hrs./week

Supervisor: COL Matthew Hall Supervisor Phone # 080-****-**** Permission to Contact: Yes

Customer Service- Oversaw the performance of multiple work teams, offering continuous guidance and support to enhance productivity and morale, which led to increased job satisfaction across the unit. Supervised enlisted personnel, ensuring their tasks were completed effectively and efficiently, enhancing mission readiness and minimizing delays. Provided personalized feedback and mentorship, improving team dynamics and fostering a collaborative work environment.

Administrative- Managed daily operations, including scheduling and overseeing the work team responsible for Live Fire rotations, ensuring tasks were completed on time and within operational goals. Maintained the readiness of the Division Mission Planning and Readiness Center (DMPRC) for each Live Fire rotation, ensuring seamless operations. Administered data entry in the AWARE Management Information System, ensuring accurate, timely, and complete documentation to support decision-making and operations. Plan and execute unit collective training exercises for units ranging from Battalion to Corps level, ensuring operational and tactical proficiency. Conduct After Action Reviews (AARs) by gathering observations during training events and providing actionable insights to unit leadership. Utilize a wealth of experience in staff training best practices and information technology disciplines to develop effective technical training solutions.

Oral Communication- Communicated with work team members regarding time reporting, safety protocols, training, and disciplinary matters, ensuring compliance with all directives from senior leadership and the Site Manager. Fostered clear and consistent communication across all operational levels, ensuring all personnel actions and changes were understood and acted upon. Offered expert advice and situational insights to the Operations Officer, assisting in informed decision-making and maintaining smooth team operations under high-pressure conditions.

Accomplishments:

Spearheaded a transformative leadership initiative that elevated team productivity by a remarkable 20%, leveraging strategic performance reviews, real-time feedback, and tailored leadership techniques to enhance both team efficiency and overall job satisfaction.

Earned prestigious commendations for significantly optimizing the performance of enlisted personnel, leading to an impressive 15% reduction in task completion times and driving a culture of continuous improvement across all operations.

Revolutionized scheduling processes, effectively eliminating conflicts and ensuring seamless task execution within stringent deadlines, resulting in a staggering 30% improvement in overall team efficiency and operational flow.

Maintained unparalleled operational readiness for the DMPRC, achieving zero discrepancies during high-stakes inspections, which guaranteed flawless execution of over five Live Fire rotation and reinforced the unit's reputation for excellence.

Enhanced the integrity of data management within AWARE MIS by instituting rigorous data entry protocols, reducing errors by 25% and enabling data-driven, high-stakes decision-making with newfound reliability and accuracy.

Drove outstanding compliance rates, achieving an exceptional 95% adherence to corporate guidelines and Site Manager directives by cultivating a culture of accountability, consistently enforcing safety, time reporting, and training protocols across all work teams.

Battalion Operations Sergeant Major

US Army Fort Cavazos

July 2020 – December 2022 40 hrs./week

Supervisor: MAJ William Linberg Supervisor Phone # 614-***-**** Permission to Contact: Yes

Customer Service- Oversaw and mentored a diverse team of enlisted personnel, providing direction and guidance to ensure tasks were completed effectively and efficiently. Managed team performance through regular feedback and performance assessments, fostering a positive work environment that improved productivity and morale. Addressed and resolved personnel issues, provided counseling, and ensured the team operated cohesively toward achieving unit objectives.

Administrative- Directed the scheduling and daily performance of the work teams supporting Live Fire rotations, ensuring that all tasks were completed on time and in alignment with mission objectives. Maintained the operational readiness of the Battalion Mission Planning and Readiness Center (DMPRC), ensuring all preparations were completed for Live Fire rotations without any discrepancies. Managed data entry in the AWARE MIS, ensuring the accuracy and timeliness of information, which supported decision-making and operational effectiveness. Analyzed employee performance, work orders, and the status of repair parts requisitions using AWARE MIS, identifying areas for improvement and enhancing the efficiency of operations. Assisted in the implementation and oversight of quality assurance, ISO compliance, security, and safety training programs, ensuring adherence to regulations and promoting team development. Directed and coordinated operational planning and training efforts at Battalion and higher levels, ensuring alignment with overall mission objectives. Provided mentorship to junior leaders, including training managers, Commanders, and senior staff officers. Coordinated and led training programs at Combat Training Centers (CTCs), with an emphasis on the operational and tactical training needs of combat units.

Oral Communication- Facilitated clear communication between work team employees regarding time reporting, training, safety, and disciplinary actions, ensuring alignment with Battalion goals and site manager directives. Delivered concise and actionable updates to the Operations Officer, providing insights and recommendations to support effective decision-making and resource allocation. Promoted open communication channels within the team, ensuring personnel were informed, understood their roles, and were held accountable for their responsibilities.

Accomplishments:

Spearheaded the coordination and execution of all battalion-level operations, improving operational efficiency by 30% through optimized planning, resource allocation, and inter-departmental communication.

Successfully mentored and developed over 50 senior non-commissioned officers (NCOs) and junior enlisted soldiers, instilling a culture of accountability, discipline, and high performance, resulting in a 25% increase in overall team readiness.

Directed the battalion's readiness training programs, achieving 100% mission readiness during inspections and exercises, including the flawless execution of large-scale field operations and live-fire drills.

Implemented streamlined logistics and supply chain protocols, reducing material shortages and ensuring timely delivery of resources to support mission-critical operations, cutting down supply delays by 20%.

Led and coordinated complex, high-stakes training exercises and combat scenarios, ensuring seamless execution and post-operation analysis, which contributed to a 15% improvement in the battalion's overall tactical capabilities.

Oversaw the professional development and career progression of over 200 soldiers, leading to a 95% promotion rate within the battalion through targeted mentorship, performance evaluations, and leadership guidance.

Fostered a positive and cohesive battalion environment, resulting in an increase in unit morale and a 10% improvement in retention rates due to a focus on team building, recognition programs, and mental health support initiatives.

SKILLS

Training Needs Assessment Training and Development Administrative Support

Time Management Operations & Planning Critical Thinking Combat Training

Data Management Attention to Detail [Workforce Development Customer Service

Tactical Training Military Education Conflict Resolution Office Management

Team Player Command Post Operations Prioritization

Education

Bachelor of Science in Leadership and Workforce June 2020

Command and General Staff College, Fort Bliss, TX

Certifications

Foundations of Project Management June 2024

References