Information Security Engineer

Jerry L. Quarles, CISA, S+, CEH, PMP

254-***-**** • **********@*****.***

LinkedIn Profile URL:https://www.linkedin.com/in/jerryquarles

IT Specialist (SECURITY) • Information Technology Enterprise Operations

Security Assurance / NIST Cybersecurity Framework (CSF) / Cyber Security / Disaster Recovery / FISMA

A multitasked individual possessing analytical and technical skills to analyze complex problems, quickly develop creative solutions, and adapt to a fast-paced environment. Reliable, honest, responsible, and highly capable of working in a self-managing, self-directing position to achieve company objectives. Exceptional interpersonal communication skills, both written and verbal, and can interact effectively with clients, business prospects, and staff—proactive troubleshooting, listening, and problem-solving skills.

EDUCATION

Doctor of Business Administration (D.B.A.) Information System, May 2025

Liberty University, Lynchburg, Virginia

Master of Science in Information Systems Information Assurance, August 2022

Liberty University, Lynchburg, Virginia

Bachelor of Science in Computer Science, Sept 2012

Grantham University, Kansas City, MO

PROFESSIONAL WORK EXPERIENCE

IT Security Specialist (IT EOPS) - 03/2017 - present

Department of the Treasury – IRS - 4175 Freidrich Lane Austin, TX 78744

Job Type: 40 Hours per week, Full Time

Supervisor: Mruga Patel, 908-***-****

Lead the implementation of security programs designed to anticipate, assess, and minimize system vulnerabilities, coordinating the implementation of security programs across platforms (Tier I, II, and III) and establishing vulnerability reporting criteria.

Leads or supports the development of multi-year IT strategic plans, agency systems, and data, and any changes are made with the users of these systems in mind.

Conducts Business Performance Reviews, evaluates policy needs, and develops policies to govern IT activities; Develops and executes IT budgets; Participates in the IT capital planning process and assists in managing IT investment portfolios.

Develops and monitors IT spending and performance measures; interprets metrics to evaluate IT program effectiveness and efficiency.

Serves as expert technical advisor on agency-wide information security and privacy programs to comply with federally mandated security requirements and commonly accepted industry security best practices while advising on integrating IT programs with other business programs of equivalent complexity within the IRS. Defines current and future business environments, analyzes gaps, and develops plans for transitioning to the target state.

Oversees and administers the whole project management lifecycle for IRS IT Cybersecurity groups, including all five stages. Leverages organizational indications to proactively foresee, avert, or effectively address technical issues of significant magnitude. Observe various business units or IT divisions and actively participate in eliminating barriers and resolving difficulties. This statement acknowledges the possible effects and consequences of decisions on the entirety of the organization.

Develop new concepts, procedures, and methodology in IT security while advising other IT experts throughout the IRS, Treasury, and different agencies to develop the overall program area and to identify mission-related work and how it may impact other IT initiatives. Oversees and manages the identification, evaluation, and reporting of information security, data protection, and insider threat risks in a manner that meets compliance and regulatory requirements while aligning with and supporting the risk posture of the enterprise

Develop long-range plans for IT security systems that anticipate, identify, evaluate, mitigate, and minimize risks associated with IT systems vulnerabilities.

Develop contingency plans (Disaster Recover or Business Continuation Plans for information technology systems) to ensure the availability and accessibility of network resources.

Develop solutions to integration/interoperability issues, design, develop, and manage IT security systems that meet current and future business requirements, and apply, extend, enhance, and optimize existing architecture.

Comprehensive knowledge of FedRAMP and the concepts, rules, and framework for cloud security.

Performs assignments related to developing analysis, modification, tracking, and implementation of agency information processing standards within the Service Line. Focuses on providing information security services in support of (ASCA) Annual Security Control Assessments for General Support Systems (GSS)

Provides support for FISMA-based activities for all Projects/Applications across the noted IRS GSS boundaries.

Provides specialized support by gathering, handling, examining, preparing, entering, searching, retrieving, identifying, and comparing digital and physical evidence.

Assist with system design, implementation, administration, and network management activities.

Knowledgeable in Splunk, Tenable, NIST Framework, KISAM, IRWorks, AARG, Bears, and FISMA Requirements.

Technical Advisor & Enterprise Infrastructure Coordinator

120 Day Temp Detail 11/2020- 03/2021

Department of the Treasury – IRS - 4175 Freidrich Lane Austin, TX 78744

Job Type: 40 Hours per week, Full Time

Supervisor: Gary Hartman, 901-***-****

Lead the implementation of security programs designed to anticipate, assess, and minimize system vulnerabilities.

Assess new systems design methodologies to improve software quality,

accurately representing customer requirements, effectively measuring software

development risk, presenting recommendations for the adoption of new

methods to senior management officials and leading implementation.

Develop contingency plans (such as Disaster Recovery or Business Continuity Plans for information technology systems) and build systemic redundancy to ensure the availability and accessibility of network resources.

Coordinate enterprise management software installation, configuration, maintenance, and upgrade.

Lead server and vendor security product evaluations, technical studies, and task forces.

Advises all levels of management on the establishment of an operational support structure to maintain the continued operations of the enterprise systems

including what work should be done, how it should be done, and the skill working

level of the support staff.

Establish standards and configure control using a change management process for enterprise systems such as Messaging, Windows Platforms, and Enterprise Systems Management.

Ability to multitask and manage multiple topics and demands concurrently.

Collect, analyze, and consolidate data and develop reports to determine the impact on resources, effectiveness, and compliance with established goals and objectives.

Communicate complex technical requirements to non-technical personnel and prepare and present briefings on complex/controversial issues to senior management officials.

Specialized experience includes customer service, problem-solving, attention to detail, good oral communication with customers and team, and leadership.

Telecom Engineer - 02/2014 – 03/2017

Baylor Scott and White Health, 2401st S 31st Street Temple, TX

Job Type: 40 Hours per week, Full Time

Supervisor: Keith Potter, 214-***-****

Collaborates with Telecom Analysts and other Engineers to design, implement, maintain, and enhance the telecommunications system/services to meet business requirements. Analyzes existing configurations to identify opportunities for improvement and services as a telecom lead for upgrades, expansions, and decommissioning related to new construction initiatives.

Develop a Statement of Work (SOW) or Performance Work Statement (PWS) for vendor services.

Tracks Internal Order Codes as it relates to travel and project spending, forecast shortfalls, and prepares unfunded requests

Supports Avaya, Cisco, and other vendors, such as Telephony Products, and responds to after-hours pages, alerts, and phone calls indicating voice system performance.

Remote access solutions for teams and multiple modes of secure connectivity, such as IP Sec. and SSL VPN tunneling, use various monitoring tools to ensure good voice and video operation, availability, and security, as well as a VoIP and TDM technology environment.

Engineers all aspects of voice operations, including the planning, building installation, maintenance, and support of communication networks throughout the organization and call centers.

Configuration changes, support, and troubleshooting of voice and video technologies, including telephone, cellular VoIP, wireless, and pager support. Troubleshooting and maintenance updates, upgrades, and patches.

Specialized experience includes customer service, problem-solving, attention to detail, good oral communication with customers and team, and leadership.

LNO / Network Engineer - 02/2012 – 12/2013

Inmarsatgov, 600 Herndon Parkway Herndon, VA 20170

Job Type: 40 Hours per Week, Full Time

Supervisor: Mike Vorgang, 571-***-****

Lead Liaison Officer responsible for managing remote and on-site support for the Network of end-users in Afghanistan, Africa, and Pakistan. Responsible for developing project timelines, prioritization, and project management plans. Provide weekly status reports to Program Management and stakeholders as directed

Worked as a corporate incident response team member executing, planning, and implementing IT operations risk control and information risk management strategies.

Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and make recommendations.

Maintains a broad knowledge of theories, principles, and methods used in an interactive and interpretive computing environment.

Performed Security Risk assessments and provided security oversight for stand-alone networks, LANs, and WANs.

Test new releases on supported platforms and develop product configuration in new environments.

Provide IA/Cyber engineering support and recommendations for systems, networks, and secured environments.

Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services, developing and driving security awareness and training.

Responsible for leading and implementing all IP network buildouts and operational support/troubleshooting of tier 3 and 4 network issues and projects and support across the globally co-located data center networks, WAN/MPLS, and ISP edge networks worldwide.

First Sergeant – Network Manager - 12/2005 – 01/2012

United States Army Fort Hood, TX 76549

Job Type: 60 Hours per Week, Full Time

Supervisor: Ross Schuchard, 414-***-****

Responsible for supervising, morale, welfare, and training 255 soldiers and 25 civilians. Managed a team responsible for programming, repairing, upgrading, and automating systems and the Military Network Defense System.

Deployed the Automated Security Incident Measurement (ASIM) sensor suites to support the Afghanistan Theater Army Network defense (NetD) mission.

Maintain, operate, configure, and install Desktop Tandberg VTC (Video teleconferencing) units for point-to-point video teleconferences for US Military personnel in Afghanistan and the US.

Managed Predator and Global Broadcast Station (GBS) real-time war satellite video feed via ATM and IGMP Multicasting.

Consult and guide management on unusual or complex IT requirements issues and their resolution in routine and emergent conditions.

Customer Service works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations. It is knowledgeable about available products and services and committed to providing quality products and services.

CERTIFICATIONS

Certifications:

Certified Information Systems Auditor (CISA)

Certified Ethical Hacker (C EH)

CompTIA Security+ Certification

Microsoft Certified Systems Administrator (Windows Server 2003)

ITIL V4 Foundation Certified (ITIL)

Project Management Professional (PMP)

AWS Cloud Security Essentials

Cloud Practitioner Essentials

Lean Six Sigma – Yellow Belt

SPECIALIZED TECHNICAL SKILLS

Network/Server Maintenance • Configuration Management

Disaster Recovery • Routing Protocols, Switching, VLANs

LAN, WAN Technologies, VoIP • Proficiency in Pivot tables and Excel

Software testing & programming • Testing/verification skills

Visual Basic, SharePoint, SQL • Java/C/C++, J2EE, .Net, Shell Scripting

Infrastructure Design • Performance Optimization

Tenable Vulnerability • System Integration

DevOps/Prod/Test • Network & System Security

Database servers • Information Risk Management

Splunk • Vulnerability Assessment

CyberDash Vulnerability • Authentication & Access Control

IRWorks • AARG

TECHNOLOGY SUMMARY

Operating Systems: MS Windows Server 95/98/NT/2000/2003/2008/2012 R2, Unix /AIX/Linux REDHAT

Hardware: Cisco Catalyst 2960 & 6500 switches and Routers, HPE Blades, HPE ProLiant DL Series, HPE StorageWorks, 3PAR Flash, Dell, IBM, EMC VMAX & VNX, NETAPP FAS2200 & 2500, F5 BIG IP 5000 & 7000

Virtualization: Hyper-V, VMware vSphere 5&6, VMware ESX/ESXi, VI, P2V Assistance, Vcenter Converter, and VMware Workstation 5

Applications: Microsoft Office 2007/2010, MS Projects and MS Project Server 2007/2010, HP Project and Portfolio Management (PPM), MS Visio, MS Share Point, Tivoli CCMDB, Tivoli (EQ) Enterprise Monitor, Symantec Enterprise Security 6.5, IBM Director, HP Open View, HPSIM, HP Service Now, HP Service Center for Change and Incident Management, PeopleSoft 9.0

Languages: PL/SQL, C, C++, HTML, XML, CSS, Shell Scripting, Java, J2EE, PHP, Perl, .Net

Additional Technology: AD, DHCP, DNS Network Cabling (LAN/WAN) TCP/IP, VoIP, SSH, HA, FT, LB, VPN, Network Security (Load balancing – GTM/LTM, Sync group), Firewall IPS

Other Tools: JIRA, CA CLARITY PPM Tool: Scheduling, Cost Budgeting, and Risk Analysis, IBM Rational ClearQuest

Remedy, Asset Manager, TFIMS, MS Project, Wireshark, Solar Winds, Net Brain, Service Now, Tracking tools, IT Service Management System, SLA, Tripwire Scans, Guardium, Bear, PUMAS TPAM / CDM Splunk

Web Technologies: HTML/DHTML, ASP, JavaScript, XML, IIS, SOAP, Web Services

MILITARY AWARDS

•Bronze Star Medals (2) • NATO Medal

•Iraqi Campaign Medal • Global War on Terrorism Medal

•Afghanistan Campaign Medal • Legion of Merit - Army Retirement

Retired Military 26 years of service - high levels of responsibility in management, communication

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