Customer Service Representative

**** ***** **, **** ******, UNITED STATES, ***** *

********@*****.*** * 646-***-****

EAN GOHIL

PROFESSIONAL SUMMARY

Customer service representative and supervisor with over 3 years of experience in enhancing customer satisfaction and leading

staff training initiatives. Proficient in Microsoft Office, event planning, and conflict resolution, with a proven track record of

resolving complex issues and driving team success. Excels in fostering a collaborative work environment and is committed to

continuous improvement and innovation in customer service operations.

EMPLOYMENT HISTORY

CUSTOMER SERVICE REPRESENTATIVE/SUPERVISOR Oct 2023 - Present

Stew Leonard's East meadow

# Supervise customer service operations, ensuring top-notch experiences. Resolve complex issues, train staff, and implement

efficient processes to boost satisfaction rates.

+ Spearhead staff training initiatives, fostering a culture of excellence. Analyse customer feedback to identify improvement

areas, leading to substantial increases in satisfaction scores.

BIRTHDAY PARTY HOST/COORDINATOR. Sep 2022 - Present

Stew Leonard's East Meadow

4 Worked closely with catering and entertainment teams to deliver cohesive, themed parties. Facilitated smooth communication

between staff and guests.

¢ Drive guest satisfaction through efficient coordination of themed parties, consistently delivering high-quality events that

exceed expectations.

REAL ESTATE MARKETING INTERN, Apr 2022 - Dec 2023

Coldwell Banker of American homes East Meadow

+ Analysed market trends and competitor activities, providing valuable insights that informed strategic decisions and enhanced

the company's competitive edge.

+ Conducted comprehensive market analyses, identifying key trends and competitor strategies to inform data-driven decision-

making and enhance company positioning.

RETAIL ASSOCIATE Jun 2022 - Oct 2023

Stew Leonard's East Meadow

+ Delivered exceptional customer service at Stew Leonard's, enhancing shopping experiences. Efficiently managed inventory,

ensuring product availability and freshness.

+ Fostered team spirit at Stew Leonard's, improving operational efficiency. Mentored new colleagues, facilitating smooth

onboarding and skill development.

SKILLS

Microsoft office, Canva, Event planning, Team leadership, Conflict resolution, Social media marketing, Public speaking,

Market research, Brand promotion, CRM tools, Logistics management.

EDUCATION

ASSOCIATES IN MARKETING Sep 2023 - Jun 2025

Nassau community college Garden City Long Island

Graduated with a 3.7 GPA, studying AS marketing program

BACHELOR'S IN MARKETING Sep 2025 - Jun 2027

Farmingdale State College Farmingdale

REFERENCES

Available upon request .

Contact this candidate