Quality Assurance Technical Support

Varsha Mundra

Sunnyvale, CA **********@*****.*** 408-***-****

Software Quality Assurance

Highly skilled and innovative Software Quality Assurance professional with experience in manual and automated testing for various proprietary and third-party software applications in on-premises and next-generation cloud platforms. Adept at providing technical support and validating solutions. Exceptional communication and collaboration skills.

Areas of Expertise

Software Quality Assurance Quality Assurance Test Planning API Testing Functional Testing Regression Testing System Testing Web Testing Technical Support Defect Tracking System Presale Support Release Coordination Technical Skills

Cloud: AZ-900 AWS Cloud Practitioner AWS Solution Architect Azure Administration Languages: Java Java Script Python C UNIX HTML C++ Operating Systems: Microsoft Windows Linux (Red Hat Enterprise and SuSe) Solaris Mac Operating System Web Server: Apache Tomcat Apache HTTP Microsoft IIS Web Services: Web Services Description Language (WSDL) REST Web services Database: MYSQL MSSQL SQL Oracle MongoDB

Cloud-based Applications: ServiceNow BMC Helix Salesforce Jira vCenter Product Installed on Windows, Linux and Solaris

• HPE/ Microfocus - Service Management, Network Node Manager, Service Automation.

• NetApp On Command Insight.

• Microsoft - System Center Configuration Manager, Microsoft System Operational Manager.

• BMC - BMC Remedy AR, CMDB, ITSM, SRM, SLM, Impact Manager, BMC Helix, and BMC Discovery, etc. Professional experience

TD SYNNEX and Tech Data August 2017 to January 2024 Software Quality Assurance

Contributed to all aspects of the software development lifecycle with a focus on product release management, Testing, and validation for 21 unique solutions, including data pump, event management, and plugins. Conducted product validation, upgrade, packaging, and documentation for customer deployment and technical support requirements.

• Developed test plans and test cases for the Java-based data pumps and event integration products.

• Experienced in extracting, transforming, Loading (ETL), mapping the data, and moving data from source to target.

• Coordinated product defect tracking, and remediation with developers, validated fixes, published patch bundles, and coordinated release to supported partners and customers.

• Tested and validated products on Windows, Linux, and other operating systems, including both sides of testing on proprietary products and the latest third-party platforms.

• Installed and maintained lab environment with many third-party products to validate data pump, event integrations, and plugins, including solutions from HPE, Microfocus, BMC Software, ServiceNow, and Microsoft (Microsoft Operation Manager and System Center Configuration Manager)

• Used virtualization technologies such as VMware, and Hyper-V.

• Provided technical support for IP products marketing and documentation and collateral.

• Supported presales by conducting IP product demos and supported Proof of Concept and Proof of Value

(PoC) environments in company lab and end-customer lab environments.

• Maintained and fixed support issues through Salesforce.

• Updated the internal script using Python for creating Product Support URLs.

• Performed functional, regression, UI, API, system, and web testing.

• Performed software compatibility tests with programs, hardware, and operating systems. Avent, Inc. June 2012 to July 2017

Software Quality Assurance

Leverages system development life cycle, structured testing, product packaging, lab support, planning, and problem- solving expertise to bring testing projects from concept to completion. Handles multiple projects simultaneously under tight deadlines.

• Developed test plans and test cases for the products from the Specification document.

• Oversaw TD SYNNEX data pump integration and event integration products with regard to documentation, packaging, customer delivery, lab support, vendor delivery, upgrades, development testing, and unit testing.

• Created BMC Market zone Data Pumps and Event Integrations final packages (CDs) and mailed to the BMC Houston office on time.

• Maintained content reseller program, BMC market zone direct and co-sell program, where BMC sales can sell TD SYNNEX IP directly to end-customers.

• Created and maintained data pumps and event integrations final packages and uploaded them under the internal repository and distribution server support.

• Provided technical support for IP products marketing and documentation and collateral.

• Upgraded and validated data pump integration on Clouds, Windows, Linux and Solaris systems.

• Helped customers deploy products in a phased release approach from proof of concept through production release.

• Resolved data pump and event integration support issues.

• Performed Functional, Regression, User Interface, API testing, System and Web testing.

• Installed Microfocus, Microsoft, Cisco, NetApp, and Remedy products on Windows and Linux environments in lab systems.

• Created and updated User guides and Quick Start guides for the Data Pumps and Event Integration.

• Supported customers for Remedy ITSM application and Data Pumps.

• Tested data pump against Remedy ITSM and BMC Helix, Microsoft Operational Manager, Microsoft System Center Configuration Manager, MicroFocus Service Management, Network Node, Service Automation, Cisco Network Compliance Manager and Cisco Resource Manager Essentials, Lane Desk Management, and IBM TADDM on Windows, and Linux OS.

• Tested Event Integration against the Microsoft System Operational Manager, Service Now, Micro Focus Service Manager, BMC Discovery, Micro Focus Network Node Manager i. on Windows and Solaris

• Tested vCo plugin against remedy ITSM, Atrium CMDB. Seamless Technologies Feb 2010 to May 2012

Quality Assurance

• Created Test Plans and test Cases from the Specification document.

• Performed System, Functional, and regression testing. Education

Certificate of Proficiency in Systems Programming

DeAnza Community College, Cupertino CA

Bachelor of Science (BS)

University of Rajasthan, India

Professional Development

• Selenium, TestNG, Jira, Data Migration Utility tool, EIE (Enterprise Integration Engine), Remedy Action Request Server Platform, BMC Configuration Management Database, Knowledge of Health care Application

(Medical Application Computer System), VMWare, Remedy Quality Management bug tracking. Certifications

• Any new Cloud Classes, Certs, and Training at the Top.

• Certificate of Completion Action Request Administration, Remedy Corporation.

• Certificate of Completion Software Quality Assurance & Manual Testing, Cisco Networking Part-1, Software Test Automation Using Silk, WinRunner, from Santa Clara Adult Education.

• AZ-900: Microsoft Azure Fundamentals Certificate of completion, A Cloud Guru

• AWS Certified Cloud Practitioner (CLE-C01) Certificate of completion, A Cloud Guru

• AWS Certified Solution Architect Associate (SAA-C02) Certificate of completion, A Cloud Guru

• Azure Administration Essential Training Certification of completion, Linda.com

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