Customer Service English Teacher

Shade’ Shepard

Washington DC, ***** 202-***-****

************@*****.*** https://www.linkedin .com/mwlite/in/shadé-shepard-07771b225 EDUCATION

Sewanee: University of the South, Sewanee, TN

May 2022

Bachelors of Arts - Political Science

GPA: 3.05 (Rewarded for Honors)

HONORS/CERTIFICATIONS

● Scholastic Honors (2014-2018), The Posse Foundation Full-tuition Leadership scholarship

(2018-2022), Academic Honors Society (2021-2022)

ORGANIZATIONS

● Black Student Union (2018-2022), NAACP (2020-2022), Democrats Society (2020-2022) EXPERIENCE

Johnson Middle School (Special-Ed English Teacher), Washington, DC August 2023 - February 2025

● English teacher serving students with learning differences in the DC area. Chelsea School (English Teacher), Hyattsville Maryland September 2022 - June 2023

● English teacher serving students with language-based learning disabilities such as dyslexia and more.

Capital Burger, Washington DC May 2022 - August 2022

● Hostess

● Managed seating and reservations with exceptional hospitality. Old Ebbitt Grill, Washington DC April 2021- August 2022

● Hostess

● Orchestrated seating arrangements, enhancing guest experiences. McCormick & Schmicks, Oxon Hill MD April 2020 - August 2022

● Hostess

● Coordinated reservations seamlessly, ensuring smooth guest flow.

●

Glory Days, Alexandria VA April 2019 - August 2019

● Server, Provided attentive service, enhancing guest satisfaction. Department of Justice, Washington, DC

Human Resources Assistant June 2019 - August 2019

● Reviewed Veteran cases to determine public benefits.

● Created spreadsheets to track case details.

● Assisted in processing Veteran Preference claims.

● Organized confidential documents and records.

Skadden Arps Law Firm, Washington, DC

Urban Alliance Intern November 2017 - August 2018

● Completed urgent office requests to assist partners and attorneys via email with the team.

● Assisted mail room with administrative tasks including checking for contraband, maintaining records of receipts/documentations and mailing dates, delivering mail through firm and other related tasks.

Study Abroad, Ecuador, Quito/ Galapagos Island

Student Participant June 2017- July 2017

● DCPS study abroad promotes language immersion, service learning and global leadership for students.

● Gained experience in communal work for youth and Ecuadorian parents (building schools, growing crops, etc.)

SKILLS

Proficient in PowerPoint, Presentation, Zoom, writing skills, customer service skills, communication skills

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