Project Management Human Capital
Resume:
Christine Lawrence
Oakton, VA *****
********@*****.***
Professional Summary:
Fifteen plus years of experience in Human Capital Consulting.
Project Management Professional (PMP) with ten years of management experience.
Collaborated with clients to design and implement strategic human capital programs including: workforce/succession planning, organization design, process improvement, selection/retention, performance management/assessment, training and development, talent management, change management, and strategic communications.
Key Skills and Competencies:
Human capital consulting
Leadership
Project management
Client relationship management
Managing and coaching teams
Meeting/focus group facilitation
Training development and delivery
Presentation skills
Problem-solving; critical thinking
Data analysis
Attention to detail
Report and proposal writing
Collaboration/teamwork
Excellent communication skills
Microsoft Visio
SPSS
Business Process Model Notation (BPMN)
Microsoft Word, Excel, PowerPoint, Project, Teams
Education/Certifications:
M.A. Industrial/Organizational Psychology, New York University
B.S. Psychology/Business, Pennsylvania State University
Project Management Professional (PMP), Project Management Institute
Lean Six Sigma Green Belt, Management Science & Innovation
Change Management Certification, Prosci
Professional Experience:
The Center for Organizational Excellence: MD Oct 2023 – Jan 2025
(Department of Homeland Security, WDC / Social Security Administration, MD)
Project Manager
Managing and serving as the subject matter expert for a strategic workforce planning project for the Social Security Administration, focusing on Human Capital management.
This workforce planning project involves identifying and validating mission critical occupations (MCOs), developing technical competency models for two MCOs, assessing competency gaps, and developing a training plan to close these gaps.
Responsible for building and maintaining strong client relationships, crafting and overseeing detailed project plans, ensuring high-quality deliverables that meet or exceed expectations, and providing leadership to a team of consultants to achieve Human Capital objectives.
LinkVisum Consulting Group: VA July 2017 – Oct 2023
(Department of Health and Human Services, WDC / Federal Aviation Administration, VA / Veterans Health Administration, WDC / Department of Commerce, VA)
Director
Provided human capital strategy and operational support to Department of Commerce to improve organizational performance and increase its human capital capabilities.
Managed a large human capital strategy project for the Cybersecurity and Infrastructure Security Agency (CISA) including analyzing the Federal Employee Viewpoint Survey (FEVS) results, developing action plans, and assisting with implementation of recommendations.
Led a large ($20M) training development/delivery project for Department of Justice, developing over 30 custom training programs (in-person, virtual, online, and blended), leading to improved employee performance and community outreach.
Managed a large ($12M) training development and change management project for the Federal Aviation Administration, which included developing over 30 web-based and instructor-led training courses delivered to over 6,500 FAA employees throughout the United States to support their System Approach for Safety Oversight (SASO) process and new technology. Provided change management support to mitigate resistance to change.
Facilitated over 10 employee and leadership training courses for Health and Human Services’ Program Support Center to increase employee engagement. Received excellent participant evaluation ratings.
Duty First Consulting: VA April 2014 – June 2017
(Veterans Affairs, WDC / Veterans Health Administration WDC / Department of Housing and Urban Development, WDC)
Senior Manager
Served as HR Director for the company while incumbent was out 6 months on leave.
Managed an IT certification training program for Veterans Affair’s Office of Information & Technology (OI&T); coordinated the delivery of over 40 virtual instructor-led certification training programs per year to OI&T staff.
Managed a large competency mapping and training project for VA’s OI&T and HR&A (Human Resources & Administration). Mapped over 3,500 learning events to their 25 competency models and developed over 20 virtual instructor led training courses.
Led a large-scale business process architecture project for Veterans Health Administration (VHA). This included managing a team of ten, creating and reviewing process mapping package deliverables, and client relationship management.
Managed a large skills assessment project for the US Department of Housing and Urban Development (HUD). Oversaw the analysis and reporting of 1,100 survey responses in order to identify training gaps overall and at the group level. FY16 data was compared to FY14 data to identify differences and trends which informed agency-wide training development and budget decisions.
Led an organizational assessment project for the Udall Foundation. Administered the 40-question Annual Employee Survey, conducted interviews, developed findings, recommendations, and an action plan to address organization improvement.
Managed and acted as the human capital subject matter expert for a workforce analysis project for VHA. Determined areas of improvement for attracting and retaining Medical Support Assistants/Schedulers for the medical centers (17,000 employees), enhancing recruitment and retention strategies.
Human Capital Consultant/Independent Contractor: Oct 2008 – April 2014
Chicago Public Schools & New York City Department of Education
Managed two large scale principal selection program redesign projects for two of the largest public-school systems in the country, CPS (over 800 schools) and NY DOE (over 1,600 schools).
Managed staff and vendor relationships; conducting interviews and surveys; conducting job analysis; developed findings and recommendation reports; redesigned the principal selection system, including job assessment center design, development of over 20 selection instruments, validation, and training. Also designed professional development plans for principals and assistant principals.
Martin County
Led a human capital project which included reviewing and updating the Human Resources Manual for union and non-union employees so that the HR policies comply with laws and regulations, allow for efficient administration, and provide best practices.
Also reviewed the performance management system and compensation plan, provided recommendations for change and developed a performance management and compensation guide for managers.
Deloitte Consulting LLP: Chicago April 2002 – Oct 2008
Senior Consultant/Manager
Managed the Women’s Initiative program (WIN), which included developing and managing the WIN professional development programs for consulting senior managers and managers, budget management of $1M, metrics tracking, and marketing and communications of the WIN program, which resulted in higher retention and promotion of women within Deloitte.
Led the change management and communications efforts for an office-wide move, which included over 3,000 employees; developed a website, held town hall meetings, tours, surveys and analysis, etc.
For a large insurance company, designed a Talent Management Program to help meet business objectives by enhancing the ability to identify, develop, select and manage talent within the organization. Helped design the succession management process and program.
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