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Customer Service Manager

Location:
Vancouver, BC, Canada
Posted:
March 03, 2025

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Resume:

Lea U. Martin

**** **. ********** **. *********, B.C

Tel: 438-***-**** *************@*****.***

Career Objective: A skilled food service manager seeking for a position to work in your company to employ my abilities, in communication, team leadership, problem-solving and attention to detail in a server role to keep customers happy enough to return to the restaurant, as well as encourage others to visit. Highlights of Qualifications:

● More than 15 years of experienced in the field of management and customer service

● Experienced and trained in marketing, advertising and staff management in different fast food chains and restaurants here and abroad

● Formal Education: Bachelor of Science in Commerce- International Graduate

● Strong ability to work independently and effectively with multiple supervisors and crew members

● Has a very strong work ethics

● Cheerful outlook, tactful, honest discreet, flexible, dependent

● Capable of handling complex and multifaceted tasks

● Recognized as an outstanding employee for teamwork and leadership

● Excellent verbal and written communication skills: English, Tagalog

● Computer literate: Microsoft. Web search skills, Excel, Powerpoint Work History

August 2024 - December 2024

Cuisine

Mcdonalds Joliette Quebec, Canada

June 2023-March 15,2024

Assistant Restaurant Manager-OIC

Oh My Greek SM Baguio

*Cost control and monitoring of sales

*Hiring and scheduling

June 2021- Jan.2023

General Manager (Super Life 2020 OPC)

Pares Retiro and Cali Pizza

*Maximized efficiency by coaching and mentoring personnel

*On management principles and company procedures

*Developed and maintained relationships with guests Oct 2019-March 2021

Restaurant Manager (Stern Excel Foods Corp)

Zarks Burgers

*Do own PNL input and checking

*Does inventory and stock ordering

March 2015- Jan.2019

Restaurant Manager (Scotland food Group)

Bonchon Chicken Philippines

*Overall monitoring of sales and expenses

*Daily Inventory Count and commissary consolidation May 2014- Sept.2014

Assistant Store Manager ( Mark Philip Sy)

Zola Resto Café

*Monitors daily target sales and crew performance

*Does shift rounds and both wet and dry ordering

*Crew scheduling

May 2013- Apr.2014

Assistant Manager ( Big Italian Inc )

Sbarro SM Baguio

*Responsible for kitchen inventory

*Does crew scheduling

May 2009-Feb.2013

Store Manager/ Assistant Store Manager

Greenwich Pizza Corporation

*Daily inventory monitoring

*Assist on crew performance evaluation

*Responsible in checking quality and quantity of raw items



Contact this candidate