Desktop Support Team Members

Leslie C. Franson

***** ********* **** **. ****, IN 46373

708-***-**** *********@*****.***

Summary:

Results and detailed-oriented problem solver with proven ability to troubleshoot and resolve a wide range of network issues. Business-conscious team player with strong organizational and problem management skills. Outstanding mentoring skills, coaching junior and senior personnel through technical issues, increasing growth and confidence among team members. Proven interactions with employees at all levels of the organization resulting in identification and resolution of user problems. Experience:

Ingram Micro ITAD

Joliet, IL

Oct 2020 to June 2024

Associate II, IT Operations

Image and distribute laptops and equipment to Ingram Micro new hires.

Provide desktop support for the employee user base through Service Now Ticketing system.

Basic Active Directory support. Moves, adds and changes

Keep accurate inventory of all assets.

Assist project teams/business customers in evaluating, developing, implementing and supporting system architecture components.

Assistance in performing compliance reports & assessments.

Provide assistance with other areas of information technologies and support team members. Cox Automotive Inc

vAuto Business Unit

Oakbrook Terrace, IL

Dec 2012 to Aug 2020

Desktop Support Engineer

Image and distribute laptops and equipment to vAuto new hires.

Provide desktop support for 500 employee user base through Service Now Ticketing system.

Remote user support for team members in the field company wide.

Mobile support. Phones, tablets. IOS and Android.

Part of a team responsible for migrating over 6000 employees to the same network domain and email tenant

Produce, broadcast, record and edit quarterly company live webcast

Scheduled and migrated over 150 users to Microsoft Office 365

Scheduled and installed Symantec Endpoint Protection to 175 users

Administer SEP using SEP Manager for 175 users

Basic Active Directory support. Moves, adds and changes

Keep accurate inventory of all assets

Apple Certified Support Professional Mac OS 10.14

CompTIA A+ Certified

Anixter Inc. Alsip, IL

Oct 2002 to 2012

Sr. LAN Administrator

Provide quality PC/LAN hardware and software support with a high degree of customer satisfaction.

Handle network administrative responsibilities in a Windows XP/Server 2003 environment.

Install and maintain PC systems running Windows XP/Win7, MS Office Professional, and Lotus Notes.

Install and maintain hardware configuration and network connectivity for desktops and laptops.

Configure and maintain MC9090 and MC9190 RF scan guns.

Support and troubleshoot systems and platforms to include LANs, wireless LANs, Cisco switches, wireless access points.

Support several Anixter locations in the Chicago Metro Region.

Providing superior troubleshooting skills along with excellent verbal and written skills.

Resolution of end user problems through the use of a trouble ticket system (Remedy).

Configured and deployed 75 Motorola MC9190 RF scan guns to replace the old Symbol MC9060 scan guns for use on the wireless network.

Assisted in the complete redesign, testing and implementation of current wireless network which includes 16 Cisco access points.

Identified and managed inventory of IT equipment slated for re-disposition to various Anixter locations, upon closing of the Alsip Lucent location.

Selected by the Sr. Regional LAN Manager to travel to QSN Inc in Tulsa, Oklahoma to set up a new Anixter location. Installed router, switch, 20 computers, label printers and laser printers to run Anixter mainframe applications, Lotus Notes and Global Packing Station/Global Manifest Station. Project was completed on time and the business opened as scheduled.

Selected by the Sr. Regional LAN Manager to travel to Columbus, Indiana to convert Pentacon Inc., a newly acquired location, to Anixter IT systems. Installed 20 computers, label printers and laser printers to run Anixter mainframe applications, Lotus Notes and Global Packing Station/Global Manifest Station. Project was completed on time and without any interruptions to business systems or customers.

Identified and managed inventory of 200 PCs, printers and peripherals for relocation to new 450,000 sq ft facility. Project was completed over a three day weekend without interruption to the business.

Selected by the Sr. Regional LAN Manager to lead a team in coordinating and installing new Global Packing Station/Global Manifest Station system in 12 North American locations. The project involved over 200 stations and was completed on time and without any interruptions to business systems or customers. Education:

Governors State University University Park, IL

B.A. Business Administration - MIS Concentration

Moraine Valley Community College Palos Hills, IL

A.A.S. Business Administration

Moraine Valley Community College Palos Hills, IL

A.A.S. Computer Science

Moraine Valley Community College Palos Hills, IL

Certificate of Completion - Computer Operations

References: Available upon request

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