Hvac Systems Customer Service

William Alicea

Bay Shore, NY *****

Phone: 631-***-**** Email: **************@*****.***

Objective

Detail-oriented and highly skilled HVAC Technician with over 25 years of experience in installation, maintenance, and repair of HVAC systems for residential and commercial clients. Throughout my career, I have honed my ability to ensure efficient troubleshooting, optimize system performance, and implement proactive solutions that drive both operational efficiency and client satisfaction. My experience spans residential, commercial, and industrial systems. Seeking to contribute my expertise to a progressive organization that values quality workmanship and technical excellence. Skills

• HVAC System Installation & Maintenance

• Troubleshooting and Diagnostics

• Air Quality Systems and Ventilation

• Preventative Maintenance Plans

• Customer Service & Communication

• Blueprint and Wiring Diagrams

Interpretation

• EPA Certified (Section 608)

• Building Management Systems Knowledge

Professional Experience

Head HVAC Maintenance Technician for 7 District Buildings 2011 – Present Bay Shore Union Free School District Bay Shore, NY

• Lead the installation, service, and repair of commercial HVAC systems across 7 district buildings, including air conditioning units, heating systems, Unit ventilators, Fan Coils, Chillers, Exhaust Fans, Steam Boilers, Hydraulic Boilers, BMS Controls, Pneumatic Controls, and Ductless Systems. Moderate plumbing repairs and installations

• Perform routine system maintenance on complex HVAC equipment, improving reliability and longevity.

• Troubleshoot and resolve issues with air conditioning, heating, and ventilation systems, improving system efficiency and performance.

• Maintain detailed records of services performed, including equipment specifications and maintenance schedules.

• Advise management on system upgrades and replacements based on performance analysis, contributing to energy savings and system optimization. HVAC Technician- BMS & Pneumatic Controls Install & service 2007 – 2011 Ultimate Power West Babylon, NY

• Installed and commissioned Building Management Systems (BMS) that monitor and control HVAC systems, lighting, and environmental systems in commercial buildings, enhancing operational efficiency.

• Performed advanced troubleshooting and diagnostics of pneumatic control systems, including valves, regulators, and pneumatic actuators, ensuring seamless operation of HVAC systems.

• Calibrated sensors and control components within BMS systems to optimize performance and maintain precise environmental conditions.

• Conducted preventive maintenance on BMS and pneumatic control systems, minimizing system failures and reducing energy consumption by an average of 18%.

• Provided customer training on how to interact with BMS and pneumatic systems for troubleshooting and system adjustments.

• Managed the retrofit of pneumatic controls with digital or hybrid controls to improve system accuracy and energy efficiency

Duct Cleaner /HVAC Lead Installer 2001- 2007

T.F. O’Brien Garden City Park, NY

• Ductwork Installation & Clear-Out: Expertise in ductwork fabrication, installation, and troubleshooting, including ensuring clear airflow and optimal system performance.

• HVAC System Installation: Proficient in the installation of heating, cooling, ventilation, and air conditioning systems for both residential and commercial properties.

• Team Leadership: Demonstrated ability to manage and lead a team of installers, ensuring adherence to safety standards, deadlines, and quality expectations.

• Blueprint & Layout Interpretation: Ability to read and interpret HVAC blueprints, system layouts, and technical specifications for efficient installation.

• System Calibration & Testing: Calibration and testing of newly installed HVAC systems, ensuring they operate efficiently and meet client requirements.

• Project Coordination & Management: Overseeing the timely and successful completion of HVAC installation projects, ensuring coordination between team members, contractors, and clients.

• Troubleshooting: Strong diagnostic and troubleshooting skills, ensuring HVAC systems are installed with minimal issues and disruptions.

• Customer Service: Excellent communication skills in dealing with clients, explaining HVAC system benefits, providing updates, and delivering high levels of customer satisfaction. References Available Upon Request

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