Customer Service Assistant Manager

MV

MARIE VAZQUEZ

*****.*******@******.*** 651-***-**** Minneapolis, MN 55430

Product Recommendations

Payment Collection

Returns processing

Payment Processing

POS Systems

Aldi Roseville, MN

Cashier

06/2020 - 04/2022

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. McDonald's MN

Assistant Manager

03/2007 - 06/2020

Assisted in the development of operational strategies to ensure efficient and productive operations.

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Conducted regular performance reviews for employees to identify areas of improvement.

Developed a system for tracking inventory and ordering supplies as needed.

Ensured compliance with safety regulations and company policies. Monitored employee attendance records, timekeeping, and payroll information.

Managed customer service inquiries and complaints in a timely manner. Resolved conflicts between team members in an effective manner. Maintained up-to-date knowledge of company products and services. Organized training sessions for new hires to familiarize them with the workplace environment.

Collaborated with management on developing strategic plans for achieving business goals.

Communicated regularly with customers to gain insights into their needs. Implemented new procedures or systems to improve efficiency within the organization.

Supervised daily operations including scheduling shifts, assigning duties. Organized schedules, workflows and shift coverage to meet expected business demands.

Enforced company policies and procedures to strengthen operational standards across departments.

Collaborated with store manager to develop strategies for achieving sales Summary

Skills

Experience

and profit goals.

Pasadena High School Pasadena, CA

High School Diploma

06/1990

Education and Training

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