Augusto Valderrama
Diagonal *, Carrera *, Torre *, Apt. 310, Downtown - Cajicá
************@*****.***
Cel. #: 310-***-****
OBJECTIVE: Remote Bilingual Technical Support Specialist
• More than 18 years as a Remote Bilingual Technical Support Analyst
• 10 years Certified Bilingual Translator by the Florida State Department of Education.
Work Experience
Remote Bilingual Technical Support Analyst
Florida Historic Wahoo Ranch in honor of U.S. Army Lieutenant Dessie Smith Prescott who was inducted into the Florida Women's Hall of Fame in 1999.
May 2016 to December 2023
In charge of the following functions:
• Perform the administration and management of Active Directory Services to include design, maintenance for the 40 users of the company's Local Network.
• Use the Help Desk ticketing system - ServiceNow, such as: a) service catalog updates, b) maintenance, c) workflow creation, d) editing, e) custom application deployments, f) application functionality troubleshooting.
• In charge of managing all servers and network infrastructures.
• Supervise the Operations team, monitor system performance and configure new software and hardware.
• Responsible for the training of end users on the correct operation of computer equipment, hardware and software devices.
• Manage and work within the company environment while supporting end users with Windows operating systems and Azure, Google, AWS platforms.
• Provide solutions and support for IT issues related to SQL.
Help Desk Support Specialist - Systems Administrator
Magellan Health – Managed Care Company
Miramar, Florida
February 2013 to December 2015
Dealing with the following functions:
• In charge of managing all servers and network infrastructures.
• Manage and work within the company environment while supporting end users with Windows operating systems and Azure, Google, AWS platforms.
• Use the Help Desk ticketing system - ServiceNow, such as: a) service catalog updates, b) maintenance, c) workflow creation, d) editing, e) custom application deployments, f) application functionality troubleshooting.
• Support network users on relevant hardware devices, such as desktops, virtual devices, peripherals, or occasionally software programs.
• Coordinate with internal IT staff to resolve technical issues that cannot be resolved by standard troubleshooting procedures.
• Perform administration and management of Active Directory Services to include design, cleaning, and routine maintenance: configuration for the company's 50 end users and 30 remote clients.
• Provide solutions and support for IT issues related to SQL.
Systems Support Technician
Crime Scene Investigators LLC. – Cristal River, Florida
April 2006 to July 2013
In charge of the following functions:
• Perform administration and management of Active Directory Services to include design, cleaning, routine maintenance, and configuration.
• In charge of managing all servers and network infrastructures.
• Perform remote hands-on desktop-level repairs, including installing and updating software, installing hardware, deploying file backups, configuring PC systems and applications.
• Coordinate with internal IT staff to resolve technical issues that cannot be resolved by standard troubleshooting procedures.
Computer Science Instructor – Microsoft Certified Trainer
Miami Dade Community College – Microcomputer Institute – Continuing Education Department – Kendall Campus – February 1999 to November 2005
In charge of the following functions:
• Computer Networking courses using Microsoft Windows 2000 Server
• Network security courses using Cisco Firewalls
• Ethernet courses
• TCP/IP courses
• Network Administration Courses – Managing a Windows 2000 Environment
• Routing Protocols Courses
• Wireless Networking Courses
• Subnet courses
• All levels of Microsoft Office 2000 Premium
Certified Web Development Teacher
Florida Department of Corrections - Career and Technical Education
Brooksville, Florida – May 2018 to November 2022
In charge of the following functions:
•Adobe Photoshop CC 2018 courses at all levels
• Courses in basic technologies: HTML, CSS, Javascript and programming languages.
• Courses in the 5 most popular programming languages: Java, C, C++, Python and Visual Basic .NET.
•SQL courses at all levels
•Microsoft Office 2019 Premium courses of all levels
Education
• Associate's Degree in Business Computer Applications
Miami Technical College
1983 to 1985
• U. S. Bachelor's Degree in Information Technology from Global Education Group, which is a member of AACRAO: American Association of University Registrars and Admissions Officers and NAFSA: Association of International Educators. – Foreign Credential Evaluation – Miami Beach, Florida.
2000-2001
• Microsoft Certified Technical Education Center - InfoTech of Florida,
Microsoft Certified Trainer and Microsoft Certified Professional
2000 to 2004
• Certified Bilingual Translator by the Florida State Department of Education.
2014 to 2023