Customer Service A Team

Valeria White

607-***-**** ****************@*****.***

Overview

Experienced customer service professional gained by working in various environments

Compassionate, hardworking and dedicated professional

A team player with a passion for providing support to others

Expertise

Customer Service: Due to over 10 years’ experience working in human / health services, able to offer assistance, work with the public, diverse populations and establish rapport easily with others.

Administrative / Recordkeeping: Competent in many office and administrative tasks such as: obtaining comprehensive and confidential records on patient/ residents to ensure all staff had accurate information, obtaining medical documentation, providing healthcare coordination and working collaboratively with colleagues, management, medical offices, the public

WORK HISTORY

Care Aide

Brookdale Assisted Living, Ithaca, NY November 2024 – Present

Support residents with everyday tasks such as bathing and grooming.

Create leisure activities such as board games, listen to classic music, putting puzzles together

Clean and tidy rooms

Learning Support Aide

Tompkins Community Action, Ithaca, NY September 2024 - October 2024

Monitored and assisted with daily living activities, bathing, grooming, and room care

Delivered personal care and support aligned with individual support plans

Helped patient with everyday ADL; documented activity and performed vitals

Made sure patient was comfortable by addressing individual needs such as acting as a source of support by showing compassion and understanding

Acted as a team player by helping colleagues as needed

Supported individuals with everyday tasks such as cooking, cleaning, bathing, dressing

Supported with discovering hobbies and interests

Supported teachers in whatever needed regarding the supervision of children

Direct Support Professional

OPWDD-Fingerlakes DDSO, Ovid, NY May 2024 - August 2024

Helped disabled individuals with everyday tasks such as cooking and cleaning

Documented services performed individuals to Medicaid

Supported individuals with community activities to include shopping, medical appointments and leisure activities

Created fun activity opportunities such as board games, art, and crafts for individuals

Showed compassion and understanding when needed

Advocated for individuals' rights when necessary.

Nursing Assistant

Cayuga Medical Center, Ithaca, NY February 2022 - March 2024

Provided various activities within the hospital to care for patients

Community Support Worker

Unity House, Ithaca, NY October 2017 - January 2022

Implemented individualized care plans on caseload; maintained accurate records

Direct Support Professional

Racker Center, Ithaca, NY June 2010 - October 2017

Grew community engagement in programmatic offerings through multi-channel outreach efforts

Maintained constructive relationships with local law enforcement agencies to support community policing initiatives

Tracked comparative health and wellbeing for monitored communities to integrate vital metrics and important data into planning

Established schedules and program plans to provide services to local community

Implemented and enforced policies focused on protecting service delivery and participants

Worked closely with individuals living with disabilities to improve self-sufficiency by building up important life skills

Supported level of care to enhance patient health, safety, dignity, and contentment

ADDITIONAL EMPLOYMENT

Hairdresser (Regis) Ithaca, NY 2001-2012-Provided services to wide range of clients fostering repeat business.

EDUCATION AND TRAINING

Completed coursework towards GED in General studies

Newfield central school, Newfield, NY

Medical assistant in medical basics and terminology, December 2024

Skilltrade, Online, Michigan

Relevant Coursework: Medical terminology

CPR Certified

Awards & Honors: Basic anatomy

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