Customer Care Personal Assistant

Victoria Wagner

Personal Assistant

PROFILE

Experience in customer service and communications. Currently assisting with household and child care responsibilities, including home school, pediatric well care and correspondences. Previous experiences include customer care representative, multiline/high volume communications operator and account resolution agent. EXPERIENCE

Personal Assistant, Austin Easley, Attorney - Easley & Houseal PLLC (Caitlin) Memphis, Tennessee - 2022 - Present

Assists clients with daily household scheduling and childcare needs. Highly organized and efficient assistant with skills in event planning, coordinating appointments and providing transportation for family members. Maintained a balanced and adaptable schedule for maintenance of house, extracurricular activities and children’s activities. Customer Account Representative, Toyota Motor Credit; Cincinnati, Ohio 1990-1991 Customer care agent for Lexus customer accounts. Resolved customer concerns regarding automobile sales and finance contracts with dealership. Demonstrated strong listening skills and responding while entering conversation on desktop. Effectively transitioned between customer interactions while managing a high call volume. Assistant Customer Account Representative, Ford Motor Credit; Akron, Ohio - 1985-1988 Cincinnati, OH - 1989 Assisted customers with contract, sales and dealership concerns. Entered details of ongoing conversations while assessing client needs and intentions. Assessed future contractual intention of customer. Established payment schedule or other resolutions.

Switchboard Operator; Title and Finance; Warranty Broadview Lincoln Mercury; Cleveland, Ohio - 1980-1984 Experienced operator of a multiline, high volume phone system. Displayed customer skills for sales, service and parts department. Facilitated with customer satisfaction in sales and service. Proficient in directing incoming calls while providing customer care to in person clients and vendors. Title processing; Floor Plan Data and Warranty input EDUCATION

University of Cincinnati; Cincinnati, Ohio 1990-1991 Berea High School; Berea, Ohio Graduated 1980

SKILLS

Strong phone and in person communication skills during high call volumes. Experience includes problem solving, attention to detail, computer literacy, time management and conflict resolution with empathy. 1615 Wood Mills Drive East Cordova, Tennessee 38016 901-***-**** ***********@******.***