Customer Service Specialist
Resume:
Kiana Curry
*** ********* ***** **, ****** Mills, 21117, MD (US)
*****.*****@*****.***
PROFESSIONAL SUMMARY
Customer service specialist and business development executive with 15 years’ experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently. Advanced technical skills.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. EMPLOYMENT HISTORY
Assistant Manager, Snipes
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Mar. 2023 - Present
Baltimore, Maryland
May. 2023 - Aug. 2023 Child Care Team Member, The Arena Club Bel Air, MD
• Instruct children in health and personal habits, such as eating, resting, and toilet habits.
• Dress children and change diapers.
• Operate in-house day-care centers within businesses.
• Sterilize bottles and prepare formulas.
• Maintain a safe play environment.
• Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
• Perform general personnel functions, such as supervision, training, and scheduling.
• Assist in preparing food and serving meals and refreshments to children.
Assistant Manager, Shoe City
• Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
Jun. 2018 - Mar. 2023
Owings Mills, Maryland
EDUCATION
High School Diploma:Retail / Customer Service
• Benjamin Franklin High School At Masonville Cove, Baltimore, Maryland
May. 2013
Team Work
Time Management
Leadership
Communication
Conflict Resolution
SKILLS
Expert
Expert
Expert
Expert
Expert
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