Customer Service Administrative Assistant

Daniel Odame Kodua

Ottawa, ON, Canada

************@*****.*** +1-343-***-****

Objective

Dedicated and highly organized professional with over 15 years of communication and administrative experience. Pursuing a master’s in organizational communication and equipped with a strong background in office management, communication, and customer service. Seeking an Administrative Assistant role to leverage exceptional organizational, multitasking, and communication skills in providing executive support and improving operational efficiency.

Core Competencies

Office Administration & Coordination

Scheduling and Calendar Management

Customer Service Excellence

Organizational Skills & Time Management

Communication and Interpersonal Skills

Report Writing and Documentation

Event Planning and Coordination

Adaptability and Problem-Solving

Professional Experience

Dairy/Frozen Associate

Walmart Canada, Orleans-Ottawa, ON October 2023 – Present

Managed inventory and ensured shelves were fully stocked.

Delivered exceptional customer service and addressed inquiries.

Ensured compliance with health and safety standards.

Night Freight Associate

Home Depot Canada, Orleans-Ottawa, ON March 2024 – August 2024

Organized and verified inventory while ensuring workplace safety.

Assisted in maintaining a safe and efficient shopping environment.

Provided operational support in unloading and stocking merchandise

Branch Manager & News Anchor/Reporter

Royal Image Broadcasting Limited, Accra February 2018 – August 2023

Directed branch operations, managed staff, and oversaw regulatory compliance.

Produced content, conducted interviews, and built relationships with community stakeholders.

Programs Manager & Morning Show Host

Royal Image Broadcasting Limited (Royal TV), Kumasi February 2014 – June 2017

Coordinated schedules, developed program materials, and managed technical aspects.

Hosted morning shows and conducted live interviews with guests.

Education

Master of Arts in Organizational Communication

University of Ottawa, Ottawa, ON September 2023 – Present

Bachelor’s in communication studies - Journalism

Christian Service University College, Kumasi September 2014 – June 2020

College Diploma in Media Studies

College of Media Studies, Kumasi September 2006 – June 2008

Certifications

Administrative Professional Program – March of Dimes & Fast Lane

Certificate in Administrative Support – Alison Online Course

Certificate in Corporate Communications – Alison Online Course

Certificate in Career Essentials in Administrative Assistance – Microsoft & LinkedIn

National Caregiver Certification Program – myCNAjobs

Technical Skills

Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint)

Calendar and Meeting Management Tools

Video Production and Content Management

Report Writing and Proofreading

Additional Skills

Team Collaboration

Time Management

Adaptability and Improvisation

Leadership and Training

Contact this candidate