Technical Support Data Analyst
Resume:
W
Co
WORK HISTORY
Capricorn Diversified Systems, LLC, Farmington Hills, MI
SharePoint Admin/Config Mgmt Specialist (Contractor) – Sept 2022-Present
Have foundational experience in all Windows environments including Windows 11.
Migrated simple, to complex data from on-prem to cloud storage using Sharepoint Admin Ctr, Migration Manager.
Have strong communication skills via email, via phone, remotely via Teams, using remote tools and in person.
Documented all processes.
Provided guidance and training to users on IT systems and applications.
For larger migrations, used Sharegate’s migration tools.
Connected via a thin client daily to virtual desktop.
Each migration (approx 300+) had its own set of problems which resulted in resolving many technical support issues.
Troubleshooting and technical support.
Collaborated in daily meeting with the IT team and Project Manager to ensure successful project outcome.
Perform maintenance and updates on IT systems and equipment.
Report performance issues to Supervisor.
Protected computer equip., using Cybersecurity tactics.
Strategic Staffing, Detroit, MI
Help Desk Analyst – Oct 2021-April 2022
Provided technical support to end-users via phone, email or in person.
Logicalis, Bloomfield Twp., MI
Service Desk Analyst - Sept 2017 – Sept 2021
Provided technical support to end-users via phone, email or in person.
Troubleshoot hardware, software and network issues.
Documented support requests and solutions in the help desk ticketing system
Setup workstation and tested systems.
Adecco Engineering\HPE, Pontiac, MI
Help Desk Analyst - Sept 2016– July 2017
Provided technical support to end-users via phone, email or in person.
Caretech Solutions, Troy, MI
Service Desk Analyst – Apr. 2015 to May 2016
Provided technical support to end-users via phone, email or in person.
Clinton Township, MI
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https://www.linkedin.com/in/darlenebell/
DARLENE BELL
REMOTE DATA ANALYST
PROFESSIONAL SUMMARY
Provide first-line technical support to end-users using strong problem-solving skills, excellent communication abilities, and a passion for technology.
5 years Programming experience
6 -7 years Computer Teaching experience
9 years Helpdesk experience
2+ years Azure Migration manager exp.
WebEx training experience
5 years Cobol experience
CORE SKILLS
Microsoft Office365
Remote login tools
Word press certified
Various ticketing systems
Microsoft Visio
Azure Migrations
Excellent soft skills
AWS Cloud Practitioner certified
Active Directory
Azure AD
MTA certified
COBOL programming
Microsoft Desktop OS
Microsoft Office Suite
Sharepoint Admin Center
Computer/mobile device repairs
Adobe Acrobat
Service Now
Windows Event Viewer
EDUCATION
Bachelors of Science, Computer Science
University of Detroit Mercy, Detroit, MI
MTA Certification
New Horizons Computer Learning Centers, Livonia, MI
College Encore Pgm; Certified in MS Office Applications
Dorsey Business School, Madison Heights, Michigan
AWS Solutions Architect Associate training; AWS Certified Cloud Practitioner
Global IT, Southfield, MI
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