Customer Service Human Resource

Ghana He: --- Eric Egyir Email: ***********@*****.*** Phone: +233-***-***-*** Location: Accra, Ghana Professional Summary Versatile HR and retail management professional with experience in human resource operations, recruitment, and retail leadership. Skilled in employee management, business operations, and customer service. Additionally, highly proficient in video editing, graphic design, website design, and content creation. Passionate about organizational growth, digital media, and leadership development. Work Experience Retail Manager – Honey Bloom Ltd February 2025 – Present Oversee daily retail operations, ensuring smooth workflow and customer satisfaction. Manage inventory, sales strategies, and staff performance. Implement marketing initiatives to boost sales and brand visibility. HR Assistant – Unique Links Consult January 2024 – February 2025 Assisted in recruitment, payroll processing, and employee relations. Maintained HR records and ensured compliance with labor laws. Conducted training sessions and performance evaluations for employees. HR Manager – Ready Jobs Consult 2023 – January 2024 Led HR operations, including talent acquisition, employee engagement, and policy implementation. Managed HR documentation and ensured compliance with labor regulations. Provided training and mentorship to enhance workforce productivity. Education High School Diploma – Okuapemman Senior High School Certifications Digistem Certificate – Digistem Senior Cadet Officer Certificate – Ghana Air Force Skills Human Resource Management (Recruitment, Employee Relations, Payroll Management) Retail & Sales Management (Inventory Control, Customer Service, Sales Strategies) Multimedia & Digital Skills Video Editing Graphic Design Website Design Content Video Creation Languages English (Fluent) --- This version is fully updated with your correct certifications. Let me know if you'd like any further refinements!