Business Analyst Information Security

CHELSEA M. LIBBY

Maine, USA *******.*****@*****.*** 207-***-****

PROFESSIONAL SUMMARY

Results-driven Proposal, Legal, and Information Security professional with expertise in SaaS, EdTech, and medical industries. Passionate about data security, privacy, risk mitigation, and content ownership. Proven ability to lead cross-streamline RFP processes, and drive compliance initiatives.

EXPERIENCE

Ocelot.ai Sacramento, CA

RFP Manager September 2024 - Present

• Developed and managed the RFP process for AI chatbot, two-way texting, and live chat products.

• Implemented and maintained an RFP repository (Responsive) with updated content.

• Led proposal lifecycle, ensuring high-quality submissions and improved finalist win rates.

• Support sales operations and enhance competitive advantages. Emburse, Inc. Portland, ME

Legal, Risk & Compliance (LRC) Coordinator August 2023 - August 2024

• Managed corporate governance, enterprise risk, and intellectual property processes.

• Assisted the Chief Legal Officer with case reviews, litigation plans, and corporate liability insurance renewals.

• Led cross-functional teams to develop ESG policies and compliance training programs.

• Supported internal LRC-related education and awareness campaigns. Information Security Risk Lead June 2020 - August 2023

• Completed 1,200+ client security due-diligence questionnaires and 95+ vendor assessments annually.

• Led policy review initiatives, information security risk assessments, and compliance projects.

• Coordinated the management of security and privacy programs for GDPR, SOC 1/2, ISO 27001/27701, PCI-DSS, and more.

• Drove automation to replace manual compliance processes, improving efficiency. Implementation Specialist, Certify Travel July 2018 – June 2020

• Led and coordinated the Certify Travel and AmTrav implementation process for new clients.

• Developed and executed implementation plans, timelines, and milestones.

• Collaborated with internal teams (sales, customer support, engineering) to ensure seamless on-boarding.

• Provided training sessions and resources for end-users to maximize system adoption.

• Served as the main point of contact for clients during implementation.

• Addressed and resolved client concerns, ensuring a positive user experience.

• Assisted with system configuration, data migration, and integration processes.

• Responsible for identifying and resolving technical issues during implementation. UnitedHealthcare South Portland, ME

Business Analyst November 2016 - July 2018

• Served as SME for ScriptMed software, conducting software testing and data integrity analysis.

• Coordinated multiple complex projects, improving process documentation and user support.

• Analyzed data quality issues and recommended solutions. Fertility Specialist Lead, CPhT May 2012 - November 2016

• Led pharmacy operations for fertility therapies, acting as the main escalation contact.

• Developed and maintained SOPs for fertility-related insurance and provider interactions.

• Traveled extensively to train acquisitioned colleagues, earning a 95%+ trainer satisfaction score.

Southern Maine Medical Center Biddeford, ME

Patient Access Representative II November 2005 - May 2012

• Served as SME for MediTech software, training new hires and cross-training employees.

• Supervised staff for two years, attending executive leadership meetings.

• Created and maintained department-wide SOPs.

EDUCATION & CERTIFICATIONS

• University of Southern Maine - Social Work, May 2009

• Thornton Academy High School - Diploma, May 2005

• Certified Pharmacy Technician (CPhT) - State of Maine License SKILLS & COMPETENCIES

• RFP Management & Proposal Writing

• Legal & Compliance Operations

• Information Security & Risk Mitigation

• Data Privacy & Regulatory Compliance (GDPR, SOC 1, SOC 2, ISO 27001, ISO 27701)

• Education Technology Compliance (FERPA, WCAG, ADA)

• Project Management & Cross-Functional Leadership

• Process Automation & Policy Development

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