Customer Service Administrative Assistant

Lakeitha Adams

**** ******* ****** ********, ** *8052 704-***-**** *************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by leadership, healthcare industry, retail, and customer service experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Received a promotion in recognition of growth, development, and leadership skills.

Adapt to new challenges and ideas and able to develop relationships with diverse populations.

Regarded as a natural people person with strong interpersonal communication skills.

Manage deadlines and meet quality standards with accuracy and consistent attention to detail.

Microsoft Office Applications – Word, Excel, and PowerPoint. KEY QUALIFICATIONS

Medical Administrative Assistant Medical Transcription Basic Coding Skills for ICD-10 & CPT Billing Cycle Check In Check Out Data Entry Release of Information Medical Laws & Ethics Claims Appeal Process Patient Processing Patient Registration Medical Records Management CMS 1500 Claim Form Medicare Medicaid HMO PPO Insurance Verification HIPAA Compliance Third Party Billing Medical Terminology Anatomy & Physiology Medical Billing Knowledge EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2025 PROFESSIONAL EXPERIENCE

Cato Warehouse – Charlotte, NC 11/2023 – Present

Quality Control

Conduct quality checks on materials and clothing to ensure readiness for shipment.

Inspected materials and clothing for mold and mildew.

Repackaged items for shipping and completed duties in a timely manner. Walmart – Gastonia, NC 07/2023 – 11/2023

Retail Sales / Remodel Team Member / Customer Service

Participated in remodeling projects to enhance layout and customer experience.

Packed groceries for customers with online orders, ensuring accuracy and efficiency.

Assisted customers with inquiries and provided excellent customer service. Libra Management – Charlotte, NC 06/2022 – 06/2023 Delivery Driver

Recognized as one of the top 3 drivers by Libra Management for exceptional performance.

Picked up and delivered freight according to company rules and regulations.

Planned schedule based on delivery deadlines and loaded and organized truckload to service accounts.

Provided highest level of customer service by meeting deadlines and communicating in a professional manner. Lakeitha Adams Cont.

CVS Pharmacy – Gastonia, NC 02/2022 – 06/2022

Retail Pharmacy Technician / Customer Service

Answered inbound telephone calls, provide information, and resolve inquires.

Organized prescription medications, verified for accuracy, and ensured patient information was correct and current.

Exemplified outstanding customer service for customers picking up prescriptions.

Abided by HIPAA guidelines to protect private and confidential information. CMC Hospital – Charlotte, NC 09/2021 – 02/2022

Housekeeper

Cleaned patient rooms and any other areas assigned in accordance with procedures.

Promoted and engaged in proper safety and infection control practices.

Respected patient privacy and maintained confidentiality standards. Crate & Barrel – Lincolnton, NC 10/2014 – 08/2021

Inbound Lead / Customer Service (07/2017 – 08/2021)

Supervised up to 20 employees, ensuring efficient operations and monitored workflow to maintain high standards.

Trained new hires regarding company operating procedures and best practices.

Delegated tasks to staff members to optimize productivity.

Completed and signed paperwork to ensure accuracy and compliance. Material Handler (10/2014 – 07/2017)

Pulled and placed products onto pallet to fill orders and moved pallets to staging areas to be packaged for delivery.

Maintained safe operating environment and worked in a timely manner in a fast-paced, high demand environment.

Worked and communicated effectively in order to meet deadlines and solve problems. Lakeitha Adams Cont.

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