Technical Writer Software Development

VAUGHAN DAWSON

**** **** ******

Vero Beach, FL *2966

**************@*******.***

Extensive Technical Writing and Editing Experience coupled with extensive experience in the preparation of documentation for all phases of the Software Development Life Cycle. EXPERIENCE

Synergistix, Sunrise, FL May 2010 to Present

Technical Writer

• Fifteen years of creating successful and well-received User Manuals, Reference Guides and Training Materials for 100+ clients for a wide variety of software applications and web portal tools developed for Health Care Practitioners and pharmaceutical companies.

• Working closely with software development engineers to create internal documentation including requirements specifications, development specifications, use case documentation and QA test scripts.

• Creating release notes for each version release for a variety of software applications. Release notes documented defect fixes, product enhancements and new features.

• Creating in-application help files and training videos (Adobe Captivate) for business procedures and FDA regulations, for an online learning management system (Adobe Experience Manager).

• Managing and updating company webpages and online instructional guides using DITA structured authoring tools

(Ingeniux CMS and Oxygen HTML).

VideoProtein Systems, Inc., Delray Beach, FL August 2007 to April 2010 Technical Writer

• Created end user manuals and training materials for VoIP software applications and hardware equipment.

• Created design specs, test plans and cases, process flow charts and diagrams for multiple client/server installation types.

• Developed content for equipment product sheets and marketing materials.

• Managed content for online catalogue using NetSuite.

• Used video editing tools (Pinnacle and Camtasia) to create video product demonstrations, which were produced in multiple video formats for distribution and website posting.

• Managed company website using HTML editing software.

• Edited HTML and Wiki code for company’s online product catalogs and knowledge base. Siva Corp., Delray Beach, FL January 2004 to July 2007 Technical Writer

• Developed user manuals, installation and configuration guides and on-line help systems for a variety of Java- based restaurant management and point-of-sale software applications.

• Developed MySQL database documentation (administration, deployment, and troubleshooting). Citrix, Inc., Ft. Lauderdale, FL May 2002 to December 2003 Technical Writer (Temporary Consultant)

• Developed on-line help systems and programmer guides for API packages and SDKs.

• Updated content and HTML tags for hundreds of pages of an existing online knowledge base. Page 2 of 2

Vaughan Dawson

IBM, Boca Raton, FL March 2000 to May 2002

Technical Writer

• Developed user guides, reference manuals, programmer guides, release notes and on-line help systems for e- commerce software (Adobe FrameMaker, MS Word and HTML). EDUCATION B.A. English, Rutgers University, New Jersey (GPA 3.5) TOOLS and SOFTWARE SKILLS

• MS Office 365 expert

• RoboHTML and Oxygen (HTML editors)

• DITA Structured Authoring

• Cascading Style Sheets (CSS)

• Adobe Creative Suite (Illustrator / Acrobat / Captivate/ FrameMaker)

• CMS platforms (Ingeniux, MadCap Flare, GitHub, WordPress, Joomla, Adobe Experience Manager, Drupal, SharePoint)

• Source Control programs (CVCS, SourceSafe, JIRA)

• Articulate 360, Camtasia and Pinnacle video editing software

• SnagIt screen capture and editing software

• Code documentation (XML, MySQL, JavaScript, HTML, Wiki)

• AutoCAD/Autodesk Vault/Inventor

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