Operations Specialist Project Management

FRANCIS MWANGI GICHOHI

P.O Box ***** - *****, Nairobi, Kenya Mob: +254-***-****** Email: ***************@*****.*** PROFESSIONAL PROFILE

Seasoned, Versatile & Efficient Logistics, Operations Specialist with over 10 years of experience in transport and technology settings with exceptional skills in the use of modern software, data

& business intelligence tools such as SQL, Google GSuite, and DataStudio, Excel, Looker, iMacros & MS Office tools in producing thorough detailed data analysis and reporting while overseeing teams and key functions in different companies. Competent in the use of Intercom, ZenDesk, Pipedrive, Leanplum, MailChimp, Qminder, and Atlassian for use in the management of user experience on the front (lifecycle marketing and Customer Service/Experience) and back end (project management). Focused on ensuring efficiency in operations through effective working methods. I have good interpersonal skills combined with an ability to handle multiple responsibilities and the ability to work efficiently in both independent and team environments. I am quick learner with the ability to interrelate easily, assimilate job requirements and employ new methodologies. I am currently looking for opportunities that will allow me to use my expertise in an environment that requires someone to make a significant impact, quickly. KEY SKILLS & COMPETENCIES

Client Relationships Management(CRM) Logistics & Transport Entrepreneurial Mind Customer Experience Strategic Focus & Thinking Team Leadership Capacity Building Reporting MS Office Coaching Project Management Partner Relations & liaison Cost control strategies Performance Enhancement Programs Data Analysis Go to Market ACADEMIC BACKGROUND

2004 – 2006:Auto Electrical Engineering Kenya Polytechnic University 2000– 2003:Kenya Certificate of Secondary Education WORK EMPLOYMENT EXPERIENCE

Rider Performance specialist / Assets Manager - eBee Africa Fleet October 2023

-Present

Operation Team Lead - New Supply / Expansion Bolt Technology OÜ FRANCIS MWANGI GICHOHI – CURRICULUM VITAE PAGE 1 OF 3 Sept 2021 – Present

Key Contributions:

● Led an Operations team tasked with scoping opportunities in untapped markets to generate and expand business in Kenya;

● Built go-to-market processes, and performance KPIs while cultivating and maintaining deep relationships with business partners and industry stakeholders.

● Responsible for all external regional stakeholder communications and lifecycle marketing events, as well as the pilot phase of the WhatsApp for Business Bot.

● Train outsourced associates on how to effectively use Slack for escalations, Asana to timely manage their day-to-day tasks, and Google Drive to share quality reports. Operations Specialist Bolt Technology OÜ

Feb 2019 – Sept 2021

Key Contributions:

● New markets and product Launch - Ran market intelligence surveys to understand customer needs and analyzed data by finding the most efficient way of optimizing processes to help transform thousands of leads and convert them to active drivers thereby growing driver’s Supply base by 250%, over a period of two years, across Kisumu, Kakamega, Nakuru & Naivasha.

● Business Development – Identified channels to source new leads through both online and offline mediums. Supported the launch of Food Delivery (Bolt Food) in Nairobi

● Training - Trained new driver leads and on boarded them to Bolt, continuously upgraded the training content to be more effective for drivers through video clips and or WhatsApp Chabot.

● Retention Strategies - monitored engagements, quality, and utilization metrics to ensure a great experience for our existing drivers(customers) and users, designed and executed strategies to increase driver engagements, and proactively used data analytics to identify methods and ways whereby supply loyalty can be maintained at a high level.

● Churn Management - Analyzed churn and applied data analytics to proactively identify categories and provide solutions to bring back supply.

● Compliance - Maintained a compliance rate of above 95% for both new and existing drivers.

Selected Achievements:

● Grew Driver Supply base by 250%, over the two years, across Kisumu, Kakamega, Nakuru & Naivasha thereby creating monthly business revenue upwards up to +$100K in Q3 2022.

● Part of the Bolt Food Launch team in nairobi that led efforts in gathering supplies during the period of COVID-19

Operations Coordinator Bolt Technology OÜ

Feb 2018 – Feb 2019

FRANCIS MWANGI GICHOHI – CURRICULUM VITAE PAGE 2 OF 3 Key Contributions:

● Directly and indirectly, supervised a team of 10 team leads and 50 brand ambassadors respectively in the launch of the Taxify/Bolt Boda category

● Pioneered Boda ride-hailing in the country.

● Onboarding and training of new drivers to Bolt's platform.

● Verify, maintain, organize and audit driver and vehicle documentation.

● Respond to driver issues both in-person and over email promptly.

● Find resolutions to driver issues and questions both in-person and over email promptly. Transport & Logistics Supervisor Google

May 2011 – Sept 2016

Key Contributions:

Managed and supervised 10 highly trained drivers.

● Responsibilities include transport logistics, fuel management, and maintenance.

● Ensure high levels of road safety are adhered to and any breakdowns or accidents are dealt with as per the company policy

● To organize for maintenance and repair of company vehicles ensuring optimum serviceability at all times

OTHER SIGNIFICANT WORK EXPERIENCE

Sept 2016 – December 2017 – Entrepreneur / Francis’ Wash & Clean The role requires:

successfully launched a Car Wash business, and was exposed to the world of ride-hailing as the pioneer Uber Driver in Kenya

OTHER INTERESTS

Youth mentorship – to be able to assist the youth, especially in environments inhabited by the less fortunate in society. These interactions have gone a long way to give some novices a nudge in the right direction; both academically and in practical aspects of life.

Writing – I am a writer by heart. I have written plenty of short stories and reports pertaining sustainable living and life in the slums, none of which have yet been published.

REFERENCES

Please feel free to contact the under mentioned in regard to my competence, work ethic, performance and or any other aspect with respect to me FRANCIS MWANGI GICHOHI – CURRICULUM VITAE PAGE 3 OF 3 Mr. Anthony Mwangi

Chief Executive Officer

Kenya Association of Manufacturers

Mob: +254-***-***-***

Email: ********@*****.***

Mr. Randall Chege Kihara

Operations Manager

Turaco

Mob: +254-***-******

Email: *************@*****.***

Mr. John Wesonga

Software Engineer

Mob: +254-***-***-***

Email: johnwesonga@gmai

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