Customer Service High School

**/**** - **/**** *********** Agent

Master Checks, Abilene, TX

Monitored aging accounts and connected with coordinated actions for past- due customers and accounts requiring advanced collections. Verified accuracy of financial data by reconciling accounts and transactions. Coordinated smooth collections' strategy, obtaining direct payments and setting up plans to recover balances.

Maintained up-to-date knowledge of relevant laws, regulations, and industry standards.

Educated customers on available payment options, such as installment plans or debt consolidation programs.

10/1995 - 09/2022 Collection Agent

Instachek, Abilene, TX

Identified, investigated and resolved over payments and duplicated payments. Managed delinquent accounts and communicated with debtors to negotiate repayment plans.

Brought delinquent accounts current by obtaining ACH and ACC payments via phone.

Ensured adherence to federal, state, and local regulations governing debt collection practices.

Provided exceptional customer service while discussing sensitive financial matters with debtors.

General High School Curriculum

High School Equivalency Diploma

The Alamo, NY

MARIE LEAL

817 LEXINGTON AVE, ABILENE, TX 79605-2722

Phone: 325-***-****

Email: ***************@*****.***

Objective

Results-driven Collections Agent with proven success in debt negotiation and management. Skilled in skip tracing and account auditing, with a strong ability to resolve complex financial issues while maintaining professionalism and delivering exceptional customer service. A proactive approach has consistently brought delinquent accounts current, improving recovery rates and client satisfaction. Skills

Debt negotiation & management

Microsoft Office

Customer service

Payment posting

Delinquency prevention

Active listening

Data entry efficiency

Professionalism and ethics

Decision-making

Employment

Education History

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