Customer Service Representative

MARGO P.

GOLDBAUM

520-***-**** **********@*****.*** 4142 E. Fairmount St., Apt. A, Tucson AZ 85712

SUMMARY

Customer Service Representative driven to succeed. Strategic planning and client relationship management expert.

Creative professional with extensive project experience from concept to development.

Customer Service with management experience and exceptional people skills. Versed in public relations. Desires a challenging role.

Self-motivated and dependable while achieving high performance with minimal supervision. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.

Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

EXPERIENCE

Accounting Clerk:

Harlow Gardens and Tolson Irrigation Tucson AZ May 2017 – August 5th, 2020

●Processed incoming payments and outgoing invoices.

●Compiled and archived signed sales agreements, client cost confirmations,

Invoicing and receipts.

●Balanced reports and batch summaries to submit for approval.

●Monitored accounts payable and receivable status and delegated tasks as needed.

●Conducted investigative research and analysis to resolve billing discrepancies.

●Ran company payroll for employees on a biweekly basis.

●Completed all deposits from all departments.

Customer Retention Specialist:

Copper-State Communications Tucson AZ Jun 2014 – Mar 2017

●Compiled all calls and interactions into computer data system.

●Improved customer retention through the use of superb interpersonal skills.

●Performed customer negotiations to reach a fair conclusion for both the business and the customer.

●Responded to customer queries daily.

Integrated Service Specialist/Quality Auditor

Coventry Health Care Workers Compensation Inc. Tucson AZ

Jun 2007– May 2014

●Monitored multiple databases to keep track of all company inventory.

●Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

●Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

●Effectively controlled the release of proprietary and confidential information for general client lists.

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