Customer Service Representative
Resume:
Johnny Rodriguez
South Gate, CA *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Cashier
Wingstop-South Gate, CA
August 2024 to Present
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
Customer Service Representative
Gold's Gym-Cerritos, CA
March 2024 to August 2024
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Upsold additional products or services to customers based on their needs and preferences
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
Team Leader
Jack in the Box-Paramount, CA
September 2021 to January 2024
• Led a team of XX employees, providing guidance and support to ensure successful completion of projects
• Implemented effective communication strategies to foster collaboration and improve team productivity
• Monitored team performance and provided regular feedback to drive continuous improvement
• Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment
• Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
• Identified skill gaps within the team and coordinated training sessions to enhance overall capabilities
• Developed strong relationships with clients through effective communication and exceptional customer service skills
• Ensured compliance with company policies, procedures, safety regulations at all times
• Demonstrated strong problem-solving abilities when faced with unexpected challenges or obstacles
• Cultivated a positive work culture that encouraged teamwork, creativity, innovation among employees Education
Associates Degree in Photography
Cerritos Community College - Norwalk, CA
August 2018 to May 2023
Skills
• Photography (6 years)
• Social Media Management
• Filming (2 years)
• Upselling (5 years)
• Video Production (2 years)
• Video Editing (1 year)
• Adobe Lightroom (4 years)
• Adobe Photoshop (2 years)
• Adobe Premiere (2 years)
Links
https://johnnyrodriguezphoto.myportfolio.com/
Certifications and Licenses
Food Handler Certification
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