Customer Service Special Events

Joanna Herrera

**** ******* **, *** *, Brooklyn, New York, 11237, US + 929-***-**** + ***.*****@*****.***

PROFESSIONAL SUMMARY

Pursuing opportunities to put knowledge into practice, while expanding one's knowledge of wine mixology Looking for a position as a bartender for

room of advance in learning Professional bartender, who is passionate and can connect in a deeper level with customers

SKILLS

* Classic cocktails © liquor, beer and wine knowledge

© customer service © creative mixology

© positive attitude © Fast learner

* team standards

EDUCATION

GED - 2018

Tompkins Cortland Community College - Dryden, NY

WORK HISTORY

Bartender - February, 2024 to Present

‘Twenty Three Grand - New York, NY

* Took customer orders and took advantage of opportunities to sell specialty drinks and foods.

* Upsold daily specials and beverage promotions to exceed daily sales goals.

Bartender - February, 2023 to December, 2023

VERSA - New York, NY

* Used my excellent organizational and multitasking skills to meet the needs of multiple customers, teams, and businesses while avoiding

unnecessary delays and errors.

* Worked with managers to plan special events and promotions to attract new customers, such as trivia Nights

Bartender - September, 2022 to February, 2023,

Upstairs - New York, NY

* Created, recommended, and mixed specialty drinks for guests based on their preferences.

+ Ensure that customers receive prompt and efficient service

* Created unique drink and cocktail offerings to improve the bar's reputation.

Bartender - May, 2022 to September, 2022

Mocha Red Steakhouse + Mixology Bar - New York, NY

* + Created new signature, cocktails to help bar boost sales

Bartender - June, 2021 to March, 2022

‘Tasca NYC - New York, NY

* kept on track always

+ always pushed my recommendation

* matched food with wine

Bartender - November, 2019 to May, 2020

Fogo de Chao Brazilian Steakhouse - New York, NY

+ work well under pressure in a fast-paced environment with lots of distractions and interruptions

* provide well customer service by communicating and connecting with guest

+ kept my area spotless for the next bartender on shift

ACCOMPLISHMENTS

* Improved

* Established

ADDITIONAL INFORMATION

Languge:English, Spanish fluently

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