Administrative Assistant Customer Service

A LICE ARTMAN

College Station, TX 979-***-**** ***********@*****.***

ADMINISTRATIVE ASSISTANT

Detail-oriented and self-starter administrative assistant with experience in education systems, nonprofit organizations, and corporate settings. Experienced leader comfortable with wide spectrum of administrative duties, including scheduling, event planning, customer service, implementing policies and procedures, and volunteer management. Passionate about helping the community, especially youth and underserved populations. NOTABLE SKILLS

Written and Verbal Communication Team Management Training Scheduling Presentations Database Management

Library Book Processing Nonprofit Fundraising Conversational Spanish Google Suite Microsoft Office PROFESSIONAL CAREER HISTORY

Brazos County Elections Division – Brazos County, TX 2023-Present Election Clerk and Election Judge

As Election Judge, supervised team of 4 workers and supported site logistics and operations for more than 500 voters

• Ensured accuracy of voting machines and proper maintenance of machines

• Trained and instructed election workers on voting rules and job duties

• Provided superior customer service support by assisting with curbside voting, answering voters’ questions, and troubleshooting and providing solutions for voter challenges

• Greeted and registered up to 500 voters for every election day Brazoria County Elections Division – Brazoria County, TX 2016 – 2020 Election Clerk and Election Judge

Supervised team of 12 election workers and supported site logistics and operations for more than 2,500 voters.

• Ensured accuracy of voting machines and proper maintenance of machines

• Trained and instructed election workers on voting rules and job duties

• Provided superior customer service support by assisting with curbside voting, answering voters’ questions, and troubleshooting and providing solutions for voter challenges

• Greeted and registered up to 500 voters for every election day Alice Artman 2

Brazosport Independent School District – Brazoswood High School – Clute, TX 1998 – 2012 Served as Library Clerk and Student Council Advisor for campus of more than 2,500 students and 300 staff. Collaborated closely with administrators, faculty, and student leaders to create a positive, spirited, and service- oriented school environment.

Library Clerk

• Managed circulation desk and provided support to teachers and students to locate library materials and resources

• Processed library books and entered into library database

• Scheduled library classes for teachers and trained students on library skills

• Calculated library fines and collected money owed from students

• Supervised two library student assistants each semester

• Coordinated all staff communications about library news and updates Student Council Advisor

• Led Student Council of 80 student leaders and coached and collaborated with students to plan all annual school spirit and volunteer activities, including school dances, pep rallies, Homecoming festivities, and youth leadership conferences

• Managed and fundraised annual budget of $20,000 and mentored students on development and financial management

• Served as a faculty member and taught Leadership class for the six Student Body Officers every year

• Created and coordinated at least 40 community service projects each year that were implemented at the high school and in the local community and were focused on substance abuse, environment, safety, and health

• Coordinated annual training trips for student leaders to attend State Student Council Convention and summer workshops

• Presented at state and national Student Council conferences about student leadership and innovative community projects

• Created first-ever campus backpack program for homeless students and secured $6,000 annually to fund initiative

• Honored as District Advisor of the Year in 2009 and council elected as District Officer for six years

• Received state and national recognition for student-led community projects benefiting thousands of local students

Alice Artman 3

DOW Chemical Company – Freeport, TX 1990 – 1991

Executive Assistant Intern

Supported executive assistant with administrative duties required for department leader.

• Initiated process reports for chemical and safety guidelines

• Organized reports for plant management

• Managed office in the absence of the executive assistant Brazosport College – Lake Jackson, TX 1984 – 1989

Library Assistant – Technical Processing

Assisted in running the library and served as circulation librarian. Managed data input assignments for three library assistants and supervised 10 student workers each semester.

• Catalogued books which included the physical processing of books and filing cataloging cards

• Supervised library circulation desk and provided positive customer service to students

• Initiated the automation system of library materials, the first of its kind in the local community

• Launched first magazine database at library and led data entry of all magazines

• Trained library assistants on data input policies, procedures, and best practices

• Led tours of the library for evening classes and supported college students in obtaining research materials EDUCATION & COMMUNITY SERVICE

Associate of Applied Science, Word Processing, Brazosport College, Lake Jackson, TX Volunteer, Federation of Texas A&M University Mothers’ Clubs, Brazoria County Aggie Moms’ Club, St. Michael’s Catholic Church Youth Ministry, Fundraiser for local nonprofits including Salvation Army and Habitat for Humanity

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