Data Entry Call Center
Resume:
Melissa Gooch-Fray
Gooch-Fray, Melissa
ADMINISTRATIVE SPECIALIST (REMOTE)
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OBJECTIVE
To perform my exceptional data entry, customer service and sales abilities for in promoting revenue, growth and exceeding sales targets for a progressive company.
SKILLS & ABILITIES
Management
30 years data entry experience in which I have Trained and mentored new associates, improving their performance and skills
Sales
Seven years’ work-at-home experience familiarizing myself with products, features, and benefits, to provide expert advice and guidance to customers.
EXPERIENCE
2018-2020 Data Entry/Sales Associate InfoCision
Managed data entry, and call center for one of the largest calls centers in the world. Handled seven individual companies simultaneously.
2018-2019 Data Entry/Sales Associate Heal & Sooth
Managed data entry, and call center for a large health benefits supply company..
2017-2018 Data Entry/Sales Associate UHaul
Managed data entry, and call center for one of the largest moving companies. Necessary to learn all truck sizes, road side assistance, Stay on top of special pricing, etc.
1981-1999 Administrative Executive/Data Entry Charolais Corporation
Managed a high-volume coal company, generating sales of over $1 million per quarter. Data entry for AP, AR, Payroll, General Accounting. Reception duties.
COMMUNICATION
Strong communication skills, including exceptional verbal and written communication, active listening, and empathy.
LEADERSHIP
Strong leadership skills, with the ability to work effectively with any team to achieve common goals. My motto “Seek first to understand, then to be understood.”
EDUCATION
1998-20019 Business Communications Madisonville Community College
Completed coursework in DOS, Spanish, English 101, Algebra 1, Microsoft 365.
1998-1999 Business Communications Brescia University
Attended weekend college, completing coursework in; Business Law, World Civilization, Public Speaking, Psychology, and Music.
2018-2020 Biblical & Theological Studies Liberty University
Completed several Biblical courses.
2022-2023 Human Services-Drug Abuse Addiction Southern New Hampshire University
Completed several psychological courses.
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