Customer Service, IT field tech, 35 years experience

Client Relations

Assisted upset or uncooperative clients/guests. Expert problem solver.

Create, manage and maintain schedules.

Many customer service awards. 35 years experience.

Technical

Expert - Microsoft Office applications. (Word, Excel, Front Page, Outlook, Powerpoint)

Expert - Adobe software. (Encore, Premiere, Photoshop, InDesign, Pagemaker)

Many construction skills: electrical, plumbing, painting, finish.

Comp TA-A+ Certified Technician.

Forklift operator, skip loader, other heavy equipment.

Computer set-up, troubleshooting, networking & repair. (2.5 years at HP-Vancouver, WA)

Applications programming, database, desktop publishing, scanners.

Graphic manipulation, word processing, music software & MIDI applications.

Money Handling skills, banking, deposits, customer transactions.

Experience

Clerk/Sales Ace Hardware (Battle Ground, WA) Sep. 2023 – Jan 2025

Owner/operator BG Services (Vancouver, WA) Feb. 1972 - Present

Wheelchair Supervisor McCarran International – (Las Vegas, NV) Nov 2012 – Oct. 2015

Sales & Store Manager Sign*A*Rama (Vancouver, WA) Dec. 2006 – June 2012

Restaurant Manager IHOP Restaurants (FMS Corp FL) Mar. 2004 – Apr. 2006

Tour Manager –Talent “The Legends of Rock & Roll” Aug 2001 – Feb 2004

Computer Field Tech ALRC (Hewlett-Packard) Vancouver, (WA) Feb. 1997 – July 2001

Office Manager-construction Lacamas Creek Enterprises(WA) Apr. 1994 – Sept.1997

Sales/ Customer Services Culligan Water Treatment (WA) Oct. 1991 - Apr.1994

Store Manager Desert Home Video (CA) Mar. 1985 – Dec. 1988

Education

Indio High School - Graduate

College of the Desert - Music

Santa Ana City College - Business Administration

Mt. San Antonio College - Computer Science

Xerox Ventura Publishing - Desk Top Publishing

Victor Valley College-Business Administration, Accounting, Business Law. 1988-90.

Comp-TA A+ Certification 1999 Verification: DF9DTT5924

Current Washington State Food Servers License (2025)

IHOP Restaurant Manager Certificate – 2005

Special Skills:

Operate most computer systems. Set-up, troubleshooting, networking & repair.

Windows Operating Systems 95, 98, ME, NT, 2000, XP

Familiar with most popular software packages. Expert in MS Office suite, accounting software.

Program in Basic computer language, applications programming, database, desktop publishing, scanners, graphic manipulation, word processing, music software & MIDI applications.

Operate Ricoh/Canon color copier/printers and large format printers, associated and/or linked to Cyclone RIP (raster image processor) in connection with Adobe Photoshop and Adobe PageMaker, text manipulation and assembly software.

Lighting & Sound Systems design and operation.

Full Video Production.

Design and build high-end computer systems. (home / office networking)

Forklift operator, loaders and construction experience.

Piano player-Entertainer

Personal – Professional References

Guy Blunt – 111 Yacht Club Way #205 Hypoluxo, Fl. 33462 561-***-****

********@*******.***

Chuck Mayzak – 23700 SE Bohna Park, Damascus, OR 97089 503-***-****

*****.******@**.***

Patrick Cook – Vancouver, WA. 360-***-****

********************@*****.***

Laurie Ann Taylor - 1234 Ironwood Street #1048, Oroville, WA. 98844

*******@*****.***

702-***-****

Prior 1990 Available upon Request

Detailed information available upon request.

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