Inside Sales Represenatitve

TROY SMITH

724-***-**** • *****.*******@*****.***

Professional Summary

Knowledgeable and motivated sales professional with experience in steel, construction, environmental compliance, industrial hygiene, biomedical, and mining industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing and maintaining good rapport with new and existing clients. Committed to driving company success through kindness, hard work, and integrity. Articulate, energetic, and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses.

Skills

Work History

Inside Sales Representative, 11/2022 to Current

Standard Forged Products – McKees Rocks, PA

• Increased monthly quoting volume by 15-20% - aided in quoting efficiency and capture rate.

• Managed more than 50 customer accounts

• Helped the sales team in achieving monthly/quarterly/annual sales goals

• Answered customers questions regarding products, prices, and availability through friendly and professional interactions

• Determined customer needs, guided them through product offerings, and worked with technical staff to deliver unique solutions using consultative/collaborative sales approach

• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential

• Used an understanding of workflow processes to track/expedite quotes and orders Client Relations Specialist, 10/2021 to 10/2022

RJ Lee Group – Monroeville, PA

• Managed department call volume of 20 calls per day and coordinated department schedules to maximize coverage during peak hours

• Strategic Sales Knowledge

• Experience with CRM and ERP software

• Verbal and Written, Professional

Communication

• Customer Relationship Building

• Technical Customer Support

• Creative Problem Solving

• Daily Workflows

• Microsoft Office: Excel, Word, PowerPoint

• Account Management

• Order Tracking/Expediting

• Lead Qualification

• Growth Mindset

• Liaised with laboratory operations, marketing, and management teams to develop solutions for tracking revenue and measuring lead conversion

• Used consultative, collaborative sales approach to understand customer needs and recommend services that would best help them achieve their analytical goals

• Crafted organized, technical cost estimations that detailed methodology used to achieve project goals

• Forged and nurtured impactful relationships with customers to cultivate loyalty and produce mutually beneficial relationships

Chemical Analyst, 03/2021 to 10/2021

RJ Lee Group – Monroeville, PA

• Maintained, operated, and calibrated scientific instruments and equipment on a regular basis

• Designed and maintained consistent data collection protocols and standards across numerous databases and projects

• Aided in the development of new laboratory protocols used to provide customers with more precise, reliable results

• Developed new organizational workflows to streamline laboratory processes

• Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals

Laboratory Technician - Materials, Bulk Silica, 08/2016 to 02/2021 RJ Lee Group – Monroeville, PA

• Conducted analytical tests on in-coming raw materials prior to use in process

• Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt

• Steered process development experiments in lab and supported scale-up processes

• Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility

Laboratory Technician - Hazardous Organics, 10/2015 to 07/2016 Heritage Thermal Services – East Liverpool, OH

• Operated and calibrated scientific instruments that were used to test for organic qualities of waste products

• Emphasis on proper handling and disposition of hazardous chemicals

• Applied chemical knowledge and physics expertise to enhance laboratory analysis techniques Education

Bachelor of Science: Major in Physics, Minor in Economics, 05/2015 Allegheny College - Meadville, PA

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