Systems Analyst Change Management

CARY ECKMANN

*********@*****.*** 315-***-****

Clearwater, FL 33764

WWW: Bold Profile

WORK EXPERIENCE

Production Control Change Mgmt Systems Analyst

Citibank (via Axelon) Tampa, FL Dec 2023-Current

Support the process which reviews, approves, monitors, and reports on major/minor releases across all GFT application-controlled CMDB environments (UAT/QA, COB and/or Prod), in ServiceNow.

Support the GFT change management process transformation for the ServiceNow SaaS migration for pre-implementation governance of all change activity.

Collaborating with team members, identify control gates disposition with SaaS functionality.

Participate in the assessment of SaaS migration impact to the current internal procedures and reporting.

Convert existing end-to-end change governance test scripts for tool upgrades or validation enhancements.

Maintain a risk mindset to enforce continuous service improvements with opportunities for the reduction of manual touch points.

Define, create, update and/or execute change management test scripts in support of the ServiceNow SaaS migration.

Application Support Analyst

HCL Tampa, FL Nov 2018-Oct 2023

Monitor queue for all incoming client issues and respond accordingly depending on severity

Respond to tickets using ServiceNow and create JIRA tickets if escalation to development is needed

Provide support of all backend operations to ensure stability and integrity

Troubleshoot all incoming issues via log files, snapshots and detailed customer description

Verify proper Application Server (WebSphere) and Leap application settings

Monitor OpsView job status to respond quickly to any jobs in critical and warning status

Schedule jobs and put in downtime to troubleshoot effected areas

Run MySQL queries to update/modify/delete data as required

Using AWS backup/move/creates files in a LINUX environment (UAT/PROD)

Update documentation utilizing Confluence and OneNote

Utilize Filezilla to transfer files via ftp/sftp

Software Support Engineer/Interoperability

CareSync Tampa, FL Jan 2017-Jul 2018

Provide application support to HA's/CNA and hospital staff

Track/Create tickets utilizing Salesforce (CRM), VSTS and JIRA

Part of Interoperability team to configure for 3rd party systems to ensure integrity of data

Run Cron jobs on Linux server utilizing RunDeck

Write/Run shell scripts to acquire patient data to send care plans to a variety of Medical Providers

Maintain security of data (PHI) to be in compliance with HIPAA laws in a cloud environment

Document all process's utilizing Confluence

Utilize Salesforce for CRM process's

Utilize GitLab for CM process's

Part of team that evaluates life-cycle of product and needs of Health Assistants

HIPAA certified

Senior Technical Engineer

Honeywell/HHP, Inc. Skaneateles Falls, NY Jul 2003-Oct 2016

Act as Point-of-Contact to provide on-site troubleshooting, acquire data and facilitate solution for Fortune 500 companies

Provide Customer/Applications Support of Scanners, Payment Terminals, Kiosks and In-counter scale's

Help troubleshoot 3rd party databases (MySQL, Oracle, DB2) and POS systems to resolve conflicts

On site installation and training of product, according to architecture

Decipher encrypted data (PCI, TDES, DUKPT) to ensure integrity of transaction

Write code/scripts for customers on both host and client side of POS system

Act as bridge between Field Service, Technical Support, Engineering and Sales

Part of team that advises/evaluates life-cycle of product from development to final release

Create EWR's based on customer's needs/wants/bugs found

Debug customer code

Field/Test Engineer

Healthcare One Syracuse, NY Feb 2002-Mar 2003

Install hardware and software on site in a variety of hospital environments

Provide training to hospital staff on use of hardware and software

Develop tools to enhance productivity utilizing VB/VBA

Create Perl scripts to enhance productivity for transcriptionists

Act as a 'bridge' between Engineering and Transcription departments

Using XML develop templates for use with 3rd party tool

Migrate legacy templates to enhanced VBA templates

Create databases using SQL to interact with 3rd party interface tool (Speech Systems)

Software Engineer/Test Engineer

CARRIER Corporation Syracuse, NY Feb 2000-Jul 2001

Included all phases of software engineering, from design to final rollout of product

Write code utilizing C++ to produce a program to allow an embedded controller to control all aspects of a truck trailer refrigeration unit

Test using a variety of test tools to verify analog and discrete inputs/outputs

Produce scripts to allow for automated testing utilizing LabView

Create test cases to adequately test all functionality of software/hardware

Configuration Manager/Test Engineer

XEROX Corporation Fairport, NY Jul 1999-Feb 2000

Manage a CM utility (SCCS and Problem Tracker) in a UNIX environment

Write Perl and C shell scripts to enhance productivity and consistency

Update internal HTML web pages for code tracking

Perform builds to be sent as deliverables to the customer

Document known problems and provide an 'action resolution'

Migrated Development and Test Team from SCCS to Clearcase, this required proper baseline structure and documentation

Attained/Support CMM Level II and III certification

Enterprise Support Engineer

COMPAQ COMPUTER Corporation Houston, TX Jun 1998-Jun 1999

Provide technical support for System Administrators and Vendors

Support multiple operating systems (SCO UNIX, Linux, Microsoft NT)

Support multiple platforms (Servers, Workstation, Notebooks)

EDUCATION

BS: Computer Engineering Technology

SUNY Institute of Technology Utica/Rome, NY June 1998

AAS: Computer Engineering Technology

Onondaga Community College Syracuse, NY December 1995

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