Customer Service Representative

Name -SIMRANJEET KAUR

Address-*** MORTAN WAY, L*Y 2P8 BRAMPTON, ON Contact no.-+1-437-***-****

Email - ********************@*****.***.

Objective: To secure a responsible career opportunity, where I can fully utilize my training, past experience and academic skills, while enhancing the company’s productivity and reputation.

Personal profile: I am responsible, proactive realistic, adaptable and persistent in problem solving. I am highly collaborative where teamwork is necessary. I plan on enhancing my skills and continuing my involvement in professional development association.

CAREER SUMMARY

Dedicated and results-driven Customer Service Representative experience in handling customer inquiries, resolving complaints, and providing exceptional customer service, moreover, worked as a receptionist at school front desk management.

SKILLS AND COMPETENCIES

Excellent customer service

Coordination

Excellent communication (verbal and written)

Strong problem-solving abilities

Time management and multitasking

Ability to handle high-pressure situations with empathy

WORK EXPERIENCE

1.Customer Service Representative

NOV 2023 – JAN 2024

Orane International, Gurdaspur, Punjab, India

Handled customer inquiries daily, addressing a wide range of issues from account setup to product troubleshooting.

Resolved customer concerns on the first contact by actively listening and applying effective problem-solving techniques.

Monitored customer feedback to identify areas for process improvement and escalated recurring issues to management.

Processed refunds, replacements, and billing adjustments while adhering to company guidelines, ensuring customer satisfaction

2. Receptionist at Kids international school, Gurdaspur, India

FEB 2024-AUG 2024

Assisted in administrative tasks such as scheduling appointments for teachers and school administrators.

Maintained accurate records of student and staff attendance, preparing daily attendance reports and notifying parents regarding absentees.

Monitored and logged visitor entries, ensuring school security protocols were followed through the issuance of visitor passes.

Handled incoming and outgoing correspondence, ensuring timely and accurate distribution of school-related documents and packages.

Facilitated communication between school departments, teachers, students, and parents to ensure smooth operations.

Assisted in organizing and coordinating school events, parent-teacher meetings, and other activities, maintaining an updated school calendar.

Provided student assistance with queries related to school activities, class schedules, and exam-related information.

Managed office supplies and inventory, ensuring the office was adequately stocked with essential items.

Acted swiftly during emergencies, assisting in medical or other urgent situations and following the school’s emergency protocols.

Monitored and maintained discipline in the reception area, ensuring adherence to school rules and addressing issues as they arose.

QUALIFICATIONS:

Have done senior secondary education in non-medical field, Ielts with 6.5 bands overall and currently doing the Diploma of Early childhood education at Seneca polytechnic college, King campus, Ontario .

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