Program Manager Technical

Email: *******.***@*****.***

Phone: 415-***-****

LinkedIn:

Sandi Ma https://www.linkedin.com/in/masandi/

Professional Experience

Senior Technical Program Manager - Ridecell, Inc. Feb 2020 - Present Drove cross-functional collaboration across Ridesharing, Automated Fleet Management, and Data Engineering teams by aligning with product managers and roadmaps, leveraging Agile & Scrum methodologies to enhance team performance.

Oversaw software release cycles, ensuring timely frontend, backend, and mobile app deployments throughout the Software Development Lifecycle (SDLC).

Unified distributed teams of Software Engineers and QA members across PST and IST time zones, ensuring high-quality, on-time product delivery.

Traveled to customer and prospect locations to support and advance opportunities through the sales funnel, serving as a conduit to Product Teams.

Participated in the testing and validation of software and hardware solutions, both in-house and at offsite client locations, ensuring they met customer expectations and operational requirements. Led migration of backend car-sharing architecture from an external partner to full internal ownership: Coordinated backend development, DNS/SMS/SIM transfers, and contract negotiation timelines. Oversaw firmware testing and updates on car-sharing hardware, achieving seamless fleet transition and significant cost savings.

Drove a mission-critical audit of Ridecell’s applications on IBM Cloud for Financial Services as part of a strategic mobility partnership with Arval:

Ensured compliance with data security, activity tracking, and regulatory standards by coordinating efforts across DevOps, Engineering, Compliance, HR, and Data Engineering teams. Streamlined evidence collection through structured workflows, significantly reducing turnaround time and ensuring timely submission under strict deadlines. Awarded Ridezilla Award (2022) for outstanding leadership and contributions. QA Engineer / Technical Program Manager - Expedia, Inc. May 2015 - April 2019 Led efforts for Storefront (Homepage) team, driving the full migration of over 70 Expedia POS homepages to AWS, accelerating migration speed by 4x.

Developed test plans, procedures, and processes to continuously improve quality standards. Collaborated with stakeholders across Engineering, Product, Design, and Traffic Management teams to uphold QA standards, release management, A/B testing acceptance, and accessibility criteria. Selected as a key participant for Brand Expedia’s Global Partner Solutions (GPS) Inception meeting to strategize AWS migration for hundreds of additional POS sites. Acted as the primary technical contact on the Itinerary team for new product features enabling deep-linking to airline partner sites.

Led technical demos for external airline partners and collaborated with Product Teams to ensure alignment. SUMMARY

Technical Program Manager with 7+ years of experience leading cross-functional teams, driving software development, and optimizing processes. Skilled in Agile & Scrum, stakeholder coordination, and technical integrations. Experienced in large-scale projects, cloud migrations, and compliance audits. Passionate about delivering high-quality solutions and improving operational efficiency. Industry expertise spans travel (Expedia) and mobility / fleet management solutions (Ridecell).

Education

General Assembly – Web Development Immersive Bootcamp UCSF – MS, Global Health Science

UC Berkeley – BA, Cell and Developmental Biology

San Francisco State University – Post Baccalaureate, Pre-Medical Certificate Additional Information

Technical Program Management: Agile & Scrum, SDLC oversight, risk & issue management, stakeholder coordination

Software & Cloud: AWS, IBM Cloud, SaaS, microservices, API integration, Kubernetes, Docker Process Optimization: Release management, test automation, CI/CD pipelines, workflow streamlining Tools: JIRA, Confluence, Git, SQL, RESTful APIs, Jenkins, Google Suite, Smartsheet Observability: Grafana, Kibana, Periscope Data, Sumo Logic Additional Exposure: Bluetooth technology, Payment & Identity Verification (Jumio)

Contact this candidate