Long Term Care, Resident Assistant

Madison Stout

*********@*****.*** 239-***-**** Chattanooga, TN www.linkedin.com/in/mdsnstout

WORK EXPERIENCE

Target Nov. 2023 – Dec. 2024

Guest Service Advocate Tampa, FL

Provided exceptional customer service by welcoming guests, addressing inquiries, and resolving issues in a timely manner.

Monitored guest feedback and concerns, escalating issues to management when necessary to improve service quality.

Participated in training new team members on guest service best practices and company policies. Cape Coral Title Insurance Agency Jan. 2022 – Aug. 2023 Filing Clerk Cape Coral, FL

Led the transition from a paper-based filing system to a fully digitalized format, enhancing accessibility and reducing retrieval times.

Scanned and indexed all existing files into a digital document management system, ensuring compliance with industry standards for data security and privacy.

Conducted regular audits of digital files to ensure accuracy and completeness, addressing any discrepancies promptly.

Atrium At Liberty Park Feb. 2022– Nov. 2022

Volunteer in Event Coordination Cape Coral, FL

Coordinated and hosted engaging events for over 100 residents, ensuring inclusive participation and a vibrant community atmosphere.

Organized separate events for the memory care ward, focusing on activities that fostered cognitive stimulation and emotional well-being.

Actively encouraged residents to participate in physical activities, enhancing their overall health and quality of life.

The Honeybaked Ham Company Aug. 2021 – July. 2023

Sales Associate Fort Myers, FL

Prepared food items according to ServSafe standards, maintaining high levels of food safety and hygiene throughout all processes.

Trained and mentored new team members on food preparation techniques, customer service best practices, and operational procedures.

Engaged with customers to provide product knowledge and effectively upsell catering options, contributing to increased sales and customer satisfaction.

EDUCATION

University of South Florida May, 2025

Bachelor of Science, Health Sciences with a Health Administration Concentration Tampa, FL Cape Coral Community College May, 2023

Nursing Assistant, Long Term Care Cape Coral, FL

Florida Southwestern State College April, 2023

General Studies, 50+ Credits Fort Myers, FL

SKILLS & CERTIFICATIONS

Skills: Training; Inventory; Microsoft Office; Sales; Digital Filing; Document Management; Patient Care; Conflict Resolution; Numeracy; Initiative; Organization; Customer Service; Multi-Line Phone Systems

Contact this candidate