Information Technology Digital Innovation

Michael W. Serafin

***********@*****.*** ***/**1-7924

TOP SECRET /SCI clearance with Full Scope Polygraph and BI

Information Technology -- Leadership -- Management -- Recruitment

Career Profile

Thirty-one+ years of staff service with the Central Intelligence Agency in a variety of Directorate of Digital Innovation (DDI) and predecessor Directorate assignments. Accomplished Information Technology (IT) officer focused in the areas of network processes, communication operations, and technical installation practices. Served in IT leadership and managerial assignments of increasing scope and complexity at the Branch, Division, Center, and Group level. Managed positions in Resource Management, Budget and Plans (pre/present), Personnel Management overseeing multi-disciplinary workforces located in CONUS and OCONUS entities; provided and delivered global IT services; and developed/executed budgetary plans and financial expenditures. Master of writing reports, installation documentation, and Congressional Budget Justifications (CBJ).

Field tours in Europe and Middle East, with substantial global TDYs encompassing significant travel supporting global communications, tactful planning and resource planning, and complex varying IT requirements to provide and deliver successful communications platforms.

Chief, East Asia Desk - responsible for area Field Operations; encompassing site travel for operational platform readiness responsibilities to the region's communications, technical entities and support, and project budgetary creation, funding, and support.

Chief, Corporate Business - responsible for several multi-million-dollar projects encompassing WMA-wide managed space, support delivery of operational platforms, complete Directorate space installation and allocation, global health and safety-instituted programs. Analyzed and wrote streamlined Business Analysis reports per Six Sigma practices and established practices.

Professional Experience

F5 Consulting Group, 2024 - Present

Senior Executive Writer. Business Analyst: Chantilly, Va 2024-2025

Responsible officer for identifying the necessary tools in comprehending engineering infrastructure and substructure essential for streamlining various Business Processes related to Cyber Analytics.

Contracting officer solely responsible in identifying, analyzing, and documenting current practices related to ensuring every purchase order is properly vetted and all aspects of the purchase order is properly identified.

Identified and charted Business Practices and Solutions aligned with Six Sigma Standards in determining alternate solutions to streamline successful Business Practices.

SAIC, 2022 - 2024

Senior Executive Technical Writer: Chantilly, Va 2022-2024

Responsible for composing technical documents – Standard Operating Procedures (SOPs), user manuals, installation guidelines, newly-instituted technical changes, proposals, and reports.

Writing contributor and reviewer for high-level briefings and talking points to Senior Executive personnel within the US Government.

Conducting research and ensuring proper technical terminology is adhered to.

Organizing material for proper inclusion to Business Analyzed practices throughout SAIC. Completely responsible for lengthy documents outlining newly formed projects.

Establishing the overall organizational layout and editorial standards of all proposed changes, or newly instituted projects.

Successfully worked with Senior Management to establish proper writing standards aligned with Chicago Style Writing Standards for entire SAIC writing and formats.

Raytheon Technologies, 2020 - 2022

Prepublication Classification Review Branch: Chantilly, Va 2020-2022

Responsible officer for ingest and exit of documents ranging from resumes, manuscripts, Op Eds, Bias, etc. across complete Agency network.

Skillfully review all incoming documents, provide background on each ingested document, and then determine the appropriate group who has complete responsibility for the case.

Retrieve completed documents from associated working database, determine where to route the document (official/non-official), 'package' it accordingly, and then forward it to the recipient.

Work with system administrator to determine where trouble spots are on the newly enacted database and diagnose system interferences for accurate analyzation.

Central Intelligence Agency, 1988 - 2019

GLOBAL Communications Network Lead: Washington, DC 2017-2019

Global Network Team Lead responsible for managing operations of global entities spanning USG elements for IT transmission, utility elements, and communication rudiments. Responsible for vault security/ access for ALL DDI operationally secured spaces.

Managed personnel responsible TIER III & IV support, to global entities for all operational/technical platforms.

Responsible for all aspects of data center activities as the approving resource for IT, HR, and facility implementation and modification projects.

Chief, Corporate Business: Washington, DC 2014-2017

Corporate Business Chief for CIO entities encompassing safety, space relocation and acquisition, and application implementation across various Directorates.

Managed and executed multi-million-dollar budget for Directorate of Support and CIO entities for IT responsibilities.

Lead staff officer of health and safety programs for entities complying with OSHA standards and practices, space utilization.

Led and managed the engineering and implementation of new architecture for newly formed DDI entities. Instituted space, staff, provisional equipment, budgetary programmatics and allocation, and supported complete elements of moving offices throughout the Washington, DC elements.

Chief, lnformation Officer, Sr. Executive Officer: Washington, DC 2014

Sr. Executive Officer for CIA/Chief Information Office (CIO) responsible for complete IT operational support for WMA and Overseas entities.

Managed multi-disciplined workforce of Executive Officers who acknowledged responded to actions from the USG Intelligence Community regarding security IT platforms, global installations, Intelligence challenges, and metrics for the Executive Director and Director/Deputy Director/CIA.

Managed resources and staffing levels for offices within the auspices of CIO for full-time equivalent and contractor endorsed/ employed budgets.

Drafted, edited, and provided speeches and supporting documents for the CIO for 'in-house' and official record for approval of the Publication Review Board.

Liaison for Director of National Intelligence CIO encompassing Intelligence and telecommunication matters affecting USG Intelligence Agencies and foreign partners.

Chief, Field Operations Division: Washington, DC 2013-2014

Managed large staff of IT personnel responsible for global operational readiness amongst several Desk Chiefs who each managed substantial staffs encompassing Operational officers and Referents whose responsibility comprise effective global operating platforms and solutions for multiple enterprise and mission network infrastructures expanding IT and technical support.

Validated and approved all operational readiness programs for all global entities.

Established project objectives and timelines; served as Memorandum of Agreement originator for all associated programs Divisional and Group-level ventures; and was focal point for Division-wide portfolio efforts.

Collaborated with IT partner organizations to develop means to improve global readiness for Operational support and Emergency Communications for all global entities.

Managed resources and staffing levels for the Global Communications Centers; addressed personnel and human resource issues; certified time and attendance; presided over HR situations, mentored and counseled large IT staff, and chaired interview panels for divisional assignments.

Devised, defended, secured, and executed a multi-million dollar budget for global operational execution.

Chief, East Asia Communications: Washington, DC 2011-2014

Established IT and Technical oversight of global communications accountabilities within the East Asia and Europe for data backhaul and bandwidth connectivity.

Managed and led team of several HQS-based Referents elements and liaised unit operational readiness, communications statures, CIA/Military readiness, and overseas communication packages with US Military elements.

• Field Operations Division Branch Chief officer to complete Senior Schooling at Northwestern University's Kellogg School of Management graduating as an Academic Scholar.

IT Network Manager/Executive Officer: Washington, DC & Global Entities 1988-2011

•Program Manager responsible for project tracking over multiple fiscal years of requirements, service delivery, and planning, and execution of resource strategies, cost estimating, budget management and execution, managing project risk, tracked deliverables and established multiple project timelines. Selected as Communications Office Liaison between Project Leada and Senior management for briefing on office-wide projects and budgetary platforms.

•Led and managed communications and installation teams for numerous global entities. Provided support for Senior management.

•Led and managed (Officer-in-Charge) communications enterprises establishing environment from tactical to

conventional communications. Watch Officer responsible for all leased-line and satellite transmissions for incoming/outgoing communications supporting Europe, Middle East, and Africa mission activities.

•Established procedures for initiating, planning, executing, monitoring, and closing large-scale projects of global

entities that included follow-on plans and O&M over established plan years.

•Developed and installed network communications platforms while leading complete telecommunications IT systems of present and newly-installed systems for global support of mission requirements.

•Performed test and validation verification of equipment for tactical communications for large and small-scale programs for acceptance by US Government.

•Developed and proved means to leverage low-cost commercial Internet communications for primary or alternate backup connectivity.

•Conducted global field surveys for IT equipment and systems installations.

Education

Northwestern/Kellogg School of Management -Academic Scholar University of Maryland-Management degree

Central Texas College - Business degree

Tampa Technical Institute - Electronics degree (ISCET Certified)

Executive Training

• Northwestern/Kellogg School of Management - Academic Scholar in Leadership and Management George Mason University - Budget Execution for Large-Scale Budgets

Leadership on the Line (LOTL)

Battlefield Leadership Seminars -Antietam/ Gettysburg

Awards / Certifications

Two Meritorious Unit Citations

Sixteen (16) Exceptional Performance Awards Warzone Service Certification (2)

Intelligence Community Joint Duty Assignment Certifications Certified CIA Hiring Advisor

Ancillary

United Nations Ambassador – New York

Vice-Chair on Council of Women

Committee Member on Refugee Status

Author- Seven Stories from Baghdad

4 Seasons of Baghdad Petra the Praying Mantis

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